Quality Is Free: The Art of Making Quality Certain

I read this many years ago, while he was still alive, and recently re-read it. Philip's emphasis on quality is even more important now, and unfortunately even more rare. When was the last time you experienced something done right the first time (other than by Amazon, American Express, Apple and a few other?) Could they be iconic because they emphasize quality? You bet. Business owners and managers of the world unite -- in your efforts to measure and increase quality. This book gets a bit too much in the weeds. After all it is a "long-form" sales letter for Crosby's services. Still it is well worth the read.

Although written in 1979, IMO its still very relevant today..

I guess the author has no knowledge in statistics and thinks the fault is from the people. Statistics is the base for quality, he only says that you have to make the people want to make the things right at first, and if they want, they can make it correct at first, so you have to make posters and events to make people willing to make things correct. Everybody knows that nobody wants to make things wrong, and it is statistically impossible to make things 100.00% correct, as he said it is possible. I suggest out of crisis, from Deming, who also made some implicit critics to the authors such this one, who does not know about statistics, and blames every worker from poor quality, when the real guilty is management.

Crosby writes from detail and soul. As he describes in his intro, he sees work from the perspective of the person who will eventually have to do the job.In todays lingo of "engaging employees" and "check list change programs", Crosby's grass roots definition and explanation of what quality can be is refreshing and motivating.

Philip Crosby is as appropriate now as he was in 1979 when he wrote the book. It baffles me why his mindset is not a greater part current manufacturing culture in the United States. Every manager should be required to read this book, so they can understand what quality really is.

This was a used book with a great deal of markings in it. However, for my purposes, it is just fine.

As a QUALITY CONTROL ARCHITECT, this book made a difference in my profession.But only if you use it or parts of it.It is a good tool to use when convincing upper management about WHY we needto start in the beginning with QUALITY CONTROL PROCESSES/MEASURES.

As a quality professional, this is my favorite of Crosby's book. I have used it often and read from it repeatedly. Good stuff

Good

Worth reading.

Good book

If you need to have more insight into the world of quality in business, look no further (and especially at the bargain price of 22p plus delivery that I paid).The book is 20 years old and much of its power has passed into best practice (e.g. Zero Defects), however this is the motherlode which helped trigger the change in mindset, and I was very impressed by the fact that it isn't an academic or a gimmicky read, but covers how to explain the need and even gives outline ideas for training sessions to help get the message accross to staff (one of which I have repurposed for my own needs).Basically, if you are at all interested this is a must purchase.

An easy to read breakdown of some of the most basic logical approaches to breakdown why quality can be such a value add area.