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The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series) [Scannell, Edward E., Rickenbacher, Colleen] on desertcart.com. *FREE* shipping on qualifying offers. The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series) Review: Great ideas for customer service leaders. - Great ideas! Review: Five Stars - Excellent!
| Best Sellers Rank | #2,908,845 in Books ( See Top 100 in Books ) #1,435 in Customer Relations (Books) #2,116 in Leadership Training #4,924 in Human Resources & Personnel Management (Books) |
| Customer Reviews | 4.3 4.3 out of 5 stars (13) |
| Dimensions | 7.3 x 0.65 x 9.2 inches |
| Edition | 1st |
| ISBN-10 | 0071745092 |
| ISBN-13 | 978-0071745093 |
| Item Weight | 1 pounds |
| Language | English |
| Print length | 272 pages |
| Publication date | August 16, 2010 |
| Publisher | McGraw Hill |
L**S
Great ideas for customer service leaders.
Great ideas!
B**W
Five Stars
Excellent!
A**R
People Skills
Introvert or extrovert you will learn how to communicate with others. It's a good book for business skills and seeing a different side of that quite person in the office.
Z**A
A waste of money and paper
A waste of money and paper. Elementary games found on the internet. They're not even games and mostly "have your participants discuss in small groups and then share with the rest of the group". What a waste!!!
R**N
Great resource of games that bring valuable learning insights! Facilitators would love this book
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