Managing Difficult People: A Survival Guide For Handling Any Employee Paperback – October 8, 2004

Easy to read, easy to understand, quick and to the point information that keeps you entertained.

Great tips on keeping your composure while dealing with different employees.

Was written really clear and had good examples. God practical information with good tips to to apply to any difficult employee

A good book. This has helped me. This book is well thought out. I would highly recommend this book for beginner supervisors. Make sure to make highlights throughout the book. It is a big help for a quick reference if you need a boost during a difficult day.

Seems less than, ummmm.... modern. And frankly, pretty soft. Says that if you have an underperforming employee, you should give them another position more aligned with their interests and skills. WTH? How about I make them some camomile tea & give them a soft blanky? Yikes...

Has lots of examples to pull from and use

About to move into director position with current firm and read this at suggestion of my CFO. My team has an interesting collection of personalities and I believe this contains lessons that will certainly benefit me as I move into this new role.

I bought this book for my husband who is a team leader, and looking to gain some insight into dealing with some difficult personalities, in the workplace. He has been at a loss as to how to approach the guys, without making it even more problematic. He was open to reading this book to look for any suggestions.He said that is a well written book, is easy to follow along with, is able to hold his interest so that he may finish reading it, is not too lengthy or drawn out. He read the book quickly over our vacation and will be trying a few of the techniques out. He said much of the advice did seem to be common sense to him, but he felt he learned from the book.Perhaps if you're coming home from work exhausted and stressed out from dealing with your team by days end, this book may have some ways in which to improve your future workdays. Overall, my husband is glad to have read it and that I ordered it for him.