Ohana 7-Piece Outdoor Patio Furniture Sectional Conversation Set, Black Wicker with Sunbrella Antique Beige Cushions - No Assembly with Free Patio Cover

4/30/14I am writing an update to my last review. I left this Amazon review and also decided to reach out to Ohana directly via their email address on their website. Someone promptly got back to me. I explained the situation (my email contained my Amazon order info) and why I wrote the review. They are very kind and promptly sent me replacements. At first, I thought they were sending me just the covers. Turns out they UPS the entire cushion set again. That is great customer service!The new cushions arrived in good condition. There is no strong strange smell in the off-gassing like our previous experience. They look very good. I cannot tell if these will have stain issues or not. But I'm super excited that they don't smell and I can put them back out on the patio and sit without feeling like I'm having outdoor dinner and drinks at a oil factory.What most impressed me as well is not just the prompt service from Ohana, but that yesterday, they followed up again. They care about their customers' satisfaction (or at minimum their ranking here at Amazon). Either way, I think it's great. It was very nerve racking to purchase such a large item from Amazon. We are loyal PRIME customers and order quite a lot for years. This vendor (Ohana) is first class and we're thrilled to have made this purchase through Amazon with them.========================================I have used Amazon to purchase thousands of items big and small and it's the first time I bought something this expensive and big. It was nerve racking. I wish I had a better experience with this product. Everything arrived fine but the first thing that hit us was the horrible smell that was coming from the pillows. We left it in our garage for weeks since it was not warm out yet and it did not help. It's literally been months, has been outside and still smells horrible. We should reach out to the vendor to see if what we received was some problem foam/cover issue and it's a one off problem?Also, we did get the light color covers, but it was suppose to be somewhat stain resistant, which we have found not to be the case. Again, I can't help but wonder if we just got the foam/covers for some reason that was not working out. The other reviewers did not seem to have as issues as we have?I kept waiting for the smell to go away and just used it again this weekend. Still has a heavy smell and it's literally now been more than 2 months with this. Other than that, we found the frames nice, light and easy to use. We like the look and the price.Ohana and/or Amazon, help explain this problem and help resolve this for us!

I purchased two sets from Ohana Depot, this one with the 7pcs and another set. The sectional pieces are very well sized and look smaller than you'd think. Make sure to measure your space to insure you have enough room. These sectionals are very modern/contemporary and are slightly lower to the ground that most outdoor patio furniture.The pieces aren't heavy, but they aren't lightweight either. I was able to handle each piece by myself without much hassle. The pieces are very well packaged, however 25% of the boxes can significant cuts or damage to the outside during shipment. One box had a giant 6" whole with a piece of wood sticking out (there is no wood in the product)... I think it was the palette itself that got damaged. Fortunately, the section piece in question suffered no damage.The pieces are your typical metal tubing with the plastic/synthetic rattan material that you see from most outdoor furniture to make them durable. There is a very slight incline to the backs of the pieces, but not that noticeable. If you're looking for something with a decent incline, this might not be the set for you. I am ok with them as I find myself laying down on them anyway and all my guests have enjoyed sitting on them. The backs are pretty low (as is typical with contemporary furniture), so it doesn't provide much back support. From the picture the rattan may look brown. It's not. It's very dark black/espresso colored.The pieces are well made, the welds are hefty and I don't anticipate any problems. I did see some small cuts (not tears) on several pieces that look like they were done before shipping, but they are small and not noticeable.The cushions are firm, but comfortable. They do have a strange smell to them.. chemically, could be a weatherproofing spray. The material is a lot more beige/khaki colored than the picture shows, but it's a nice color. I find the cushions moving around on their own a lot, and not staying in place. This could be addressed by the manufacturer with some fasteners. For the customer, I think I will try some industrial Velcro.Connecting the pieces together not as easy as you would think (there's a U-shaped clip you attach to the bottom of the frames)I am really happy with my purchase and would buy more of these again. For the price, this set can't be beat. I've been looking around at similar sets and have seen comparable sets for 2x-3x what I paid for.Summary:Pros:+Well made+Lightweight+Easy to move+Firm but comfortable+Easy to assemble (practically no assembly)Cons:I don't really have many against the set...- Cushions don't stay in place wellI'll offer these and general against the manufacturer:- They don't sell individual pieces, so if you want a particular item, say a corner, you need to get a set that includes the corner- They don't sell covers. Their website says their furniture doesn't need it and is more or less weatherproof.