Enclave CineHome PRO - 5.1 Wireless Plug and Play Home Theater Surround Sound System - THX, Dolby, DTS WiSA Certified - Includes 5 Active Wireless Speakers, 10-inch Subwoofer & CineHub Transmitter

While setting up a new stand for my TV, I decided that I had way too many cables and that I needed to replace my Frankenstein system that I had: A Sony digital receiver using my old Samsung HTPC 5.2 speakers (I bought another sub-woofer!), and a gadget to wirelessly transmit the sound to the rear speakers behind my couch, where I had another gadget to power the rear speakers. So many wires and mess!I've always wanted to experience THX and own a THX system, and I've been waiting for someone to come up with an all wireless simple system, so I decided to spend the extra $ and spring for the CineHome Pro model, and I'm glad I did!Note that if you order this item, you will need to have someone sign for it, since it is so expensive, so just something to remember, but in this day and age, hopefully you are staying at home safe anyways!The item which was suppose to arrive on a following Monday, but actually arrived earlier than expected at around 5 or 6 pm on a Friday!When I got the box, the outside box had some pretty good scuffs on it, and I was a little bit concerned, but when I went to unbox it, I found that there was another inner box, which was in perfect condition, and then when I opened that box, there was another box inside of that one! So basically, there was 3 layers of boxes protecting the contents! they didn't cheap out on the packing. I can't remember the last time I seen 3 layers of packing. And of course, the contents were in perfect condition! There was even a set of white gloves so you can set up the speakers without getting fingerprints on them. Now I know how the rich people feel, but I bet they just hire someone to set up their systems!So I went to setup each speaker in their proper location, and the instructions said to turn on each speaker and the LED light should start flashing and then plug in the hub last, but when I plugged in the hub, the front LED wouldn't light up. I decided to install the app to see if it could see the system, but it couldn't find anything! It was about 7pm on a Friday night, and I had already taken down my old speaker system, and was afraid I was going to be down the whole weekend without surround sound, but I decided to call their support number, not really sure if anyone would even be available to answer. It rang, but the message said that the support hours was over, and to leave a message, but I didn't bother, since I figured it would be Monday before anyone would call back, and maybe by then I might figure out something on my own via Google, etc. so I just hung up. I was doing some searching on their website for videos when I got a call back, and it was someone from the company! This is what he had me do, so if you get your system on the weekend or after hours, hopefully this will help!:He asked me if all the speakers had flashing lights on them, which I said they did, which he said was good. He then had me unplug the hub and plug it back in, but still no light. I did it a couple of times, and still no light on the hub, but then after a few seconds, the hub started to flash! He said that it was gathering information about the other speakers, and had me wait until the LED on the hub stopped (they might have flashed for about a half a minute or so?), which after the LED light on the hub stopped, it actually went off. He then had me do a scan on the app, which it did find the Enclave system now, and then he had me press the POWER button in the app, and then the front LED on the hub came back on again. From there in the app, you could see each speaker, and if you tap each one, it will turn green and play static so that you can adjust the volume, etc.He then got me pointed in the right direction with connecting the speakers to the TV, and gave me the following info and tips. He said that the ARC HDMI port is usually on HDMI 2 for LG TV's, which if you connect your Enclave to your TV via the at least 9' HDMI cable), when you turn on the TV, it will also automatically turn on these speakers, and when you adjust the volume on your TV remote, it actually adjusts the volume on the speakers. No more needing another remote and/or AV receiver to adjust the volume! I asked him about using the optical cable or the Bluetooth to connect to the TV so that I could free up HDMI2 to connect other things, which he recommended not doing, because if you use the optical cable, you will have to use the app to adjust the volume, and if you use Bluetooth, you will only get stereo, not 5.1. The final tip he gave me was on configuring the THX, which he suggested measuring the distance to each speaker from wherever you are seated, and entering that info into the app to correctly configure that, which I still haven't gotten around to doing yet, so I can't really comment too much on that, but they are sounding pretty good so far just the way they are now!So in conclusion, these speakers are very well packaged, their support goes above and beyond by calling me back even though I called late on a Friday (the guy said he just happened to be working late and was about to go home when he saw that someone called and so he took the time to call back)! Also, if he hadn't called back, my weekend would have been ruined (1st world problem, I know), and I would have assumed that the hub was faulty because I couldn't get the LED to light up on the hub, and would have to go through all the trouble of boxing it back up, etc.One final note/tip, you might want to have the system connected to a UPS so that if you have a power outage, you don't have to go through the process of unplugging and plugging in the hub to rebuild the speaker inventory list, etc.Oh, and one more note, two of the power chords actually have a right angle bend, which I used those chords for the rear speakers so that I could mount them horizontally on my reused Atlantic adjustable speaker stands (PN77305018).Hopefully this info will help someone either with their pre or post purchase!6 MONTH UPDATE!Well, I've had these speakers for 6 months now, and I still love them! As a matter of fact, I'm thinking of getting the CineHome II set for a guess bedroom. One thing to note, we had a huge power outage here in Texas, which when the power came back, the hub wouldn't turn on when I turned on the TV, so I tried unplugging and plugging the power to the hub, but I couldn't get it to flash the lights like before. I kept trying and trying, but it wouldn't gather the info of the other speakers. I finally tried inserting the cable at an angle, and it finally flashed and read the info from the speakers. I think there might be a physical connection problem with the power jack for it to get power or something, which you just have to be persistent with plugging and unplugging the power into the hub.

All I can say is WOW for the system and the customer service behind it. Let me explain.I ordered from Amazon and received the system in short order. I inspected the box at delivery and all seemed good. But after opening I discovered that the front left, front right and center speaker grills were smashed in. I called the company (Enclave not the seller on Amazon) with the intent of having the grills replaced. I was told to provide a copy of my Amazon invoice and pictures of the speakers and shipping container which I submitted.Now this is when the WOW starts to happen.First after receiving my email they requested, the reply was they would have UPS pick up the shipment (free) and meanwhile another system was being processed to ship to me from their warehouse the next day. UPS picked up the container as promised that very next morning. Never have I experienced such good customer service without any problems or run around. But it gets better still, while waiting for my system to arrive, I ordered from Enclave 2 speaker stands for the front speakers. Several days later I received a USPS notification that they had been delivered. I went to my postal station and there wasn't any delivery. After some emails back and forth to the USPS I was told to file a stolen mail complaint to the police and since my shipment of the stands was not insured it was nothing USPS could/would do and I was out of $85.00. So I e-mailed Enclave asking if I could order 2 more stands and have them shipped requiring my signature instead of with USPS. And again WOW, WOW, the customer service representative told me I did not have to purchase anything again. Enclave would send me out the 2 new stands since I was a customer who had some unfortunate events and I shouldn't have to pay again.And lastly the system itself, it is fantastic. It is sleek and good looking, has great sound, easy to set up and I have no wires running across the floor. If you are looking for an excellent sound system get this one (read the reviews from the professionals as well as regular folks like me). And the cherry on top is "FANTASTIC" customer service!