New Dell XPS 15 9500 15.6 inch UHD+ Touchscreen Laptop (Silver) Intel Core i7-10750H 10th Gen, 16GB DDR4 RAM, 1TB SSD, Nvidia GTX 1650 Ti with 4GB GDDR6, Window 10 Pro (XPS9500-7845SLV-PUS)

Dell XPS 15 9500This is a magnificent 15.6 in laptop created for the creative professional. It is capable of gaming but does not accel in that field. The version I selected has the following hardware:- i7 10750H- GTX 1650 ti- 16GB RAM- 1TB SSD-86 WHr battery (good for 8-9 hours of normal internet surfing)Appearance:-The dimensions of this laptop are: H= .71” (18mm) W= 13.57” (344.72mm) D= 9.06” (230.14mm). It is 4.5 lbs (2.05 kg).-The chassis is made of CNC aluminum. The dell logo in the center of the lid is glossy.-The palm wrest is a soft black carbon fiber with a touchpad is 5.9” x3.5” which is similar to that of a MacBook.Display-The laptop has a 16:10 infinity-edge display. This means that where are almost no bezels on this screen at all. My model has a 3840x2400 screen with VESA certifiedHDR400 sporting a 500nit display. It has 100% Adobe RGB and 94% DCI-P3 color gamut.GTG so finishing quickly:Features:-Windows hello (facial recognition)-Finger print scanner-720p camera on top of display-nice IO with 2 thunderbolt 3 ports on the left along with a Kensington lock slot and on the right a USB-C with charging capabilities, a headphone jack and a SD card slot on the right.-The laptop comes with an adapter allowing you to use an HDMI or USB-type A device.-laptop has WiFi and Bluetooth connectivity***Note***-The first batch of this product had a touchpad wobble that may also click unintentionally. Mine did not have this issue.-The McAfee free antivirus that comes with the computer greatly increases the drain of battery life. I recommend removal.

I was a little nervous reading reviews that stated that computers come used, not working etc. I can confirm that Amazon delivered to me a pristine machine - working perfectly, is new and exactly to the spec Amazon advertised. Very happy with the purchase. I purchased UHD+ Touchscreen 10th gen i7 - the screen is perfect, on par or better than new MacBook Pro that I also use. Overall new XPS 15 is well designed, solid machine with fast processor and outstanding UHD+ screen. I also like that I can upgrade it to 64GB or RAM for about $300 (2933MHz DDR4 CL17 SODIMM Laptop Memory).P.S. For non technical people, please run both Dell updater (lots of drivers / bios updates there) and Windows updates.

This laptop is fantastic, and overall I am very satisfied with this purchase. But let's talk about the elephant in the room that a few reviewers have already pointed out: "Is this a new product?". Given the $2000 price tag, it's only natural to be concerned about the integrity of the product you are receiving. I understand that entirely as I was very concerned myself.For me, the laptop itself was inside its original packaging and showed no signs of being opened before. With that said, the box was a little banged up upon arrival. The laptop itself was wrapped around plastic, and everything inside seemed in place.Now, there is a shipping label on the original packaging box from "Dell Returns" located in Lebanon, Tennessee. So I did some quick investigating. I read that most returns for Dell products will get shipped to this Return Center in Lebanon, Tennessee. These returns include order cancellations and unopened returns. Dell Outlet, in turn, sells these "new unused" products at a cheaper price tag. So yes, I believe this product is "NEW", but it is new under the Dell Outlet standards. This is just my assumption but is the most logical reason I can think of.For me, I have no problem receiving a Dell Outlet product, but it should at least be advertised as such on Amazon. Now, considering all of these factors and even if this is a Dell Outlet product, getting a Dell XPS 15 (2020 model) at this price (~$2000) is a STEAL! You are getting Dell's UHD+ touchscreen infinity display, latest i7 CPU, 1 TB of SSD storage, and Windows 10 Pro. If you were buying this same laptop configuration off of Dell's official website, it run you close to ~$2500. On top of the cheaper price tag on Amazon, there is a 10% back for customers who purchase this laptop on a Amazon Prime Visa card (~$200 back).The laptop itself has solid specs and is built very solidly. The aluminum casing and carbon fiber finish gives this laptop a premium feel. The display is gorgeous and crisp. The touchscreen is super responsive. The track pad is honestly the best I have experienced on any Windows laptop. I personally have NOT had the wobbly track pad issue some users were having.Some issues I do have with the laptop is that it does heat up quite a bit, and you can hear the fans spinning pretty hard at times. Dell has a weird adaptive brightness feature, but you can easily turn this off in the settings. Battery life is less than impressive when you are doing more intensive tasks. I hear the pre-installed McAfee software plays a role in draining the battery, so you could disable it and use the built-in Windows Defender. And while I love the carbon fiber finish (because it gives it an even more premium feel), it is definitely a fingerprint magnet lol.All in all, this laptop is absolutely stunning. The amount of features you receive for the price that you buy this laptop at outweighs the minor issues that I have pointed out.

The media could not be loaded. The laptop is gorgeous but beware of the touchpad as it wobbles and has like a false click when you're using it; this is by now a known issue and my unit was affected by it. I'm evaluating my replacement options right now but it seems it's hard to get an unit without this or worse issues.Update1: Dell wants to replace the part with an on-site technician visit but they are backordered. Will update this review if this works.Update2: Almost 30 days after purchase and 20 days since contacting support Dell has not scheduled the technician visit as the order is backordered. Beware when buying this laptop, a lot of them present this issue.Update3: I have received 3 units of this laptop so far (two replacements). The QA is really bad, they all had touchpad or screen issues, the latest one having flex to click issues (google: "flex to click xps 9500"). BTW the technician visit on update2 was never scheduled and the ETA was moved up twice. If you're picky with touchpads or quality of your purchases don't buy this model. Reducing my review to one star.