Pressing the two buttons won’t start descale mode. What am I doing wrong?

I had the same problem. Here is the answer that worked that I found on the Canadian Amazon site: You will know the machine wants to be descaled when the red alert triangle is blinking (lower right part of control pad) 1) Machine must be OFF and cool in order to descale the machine! 2) Fill the water container to MAX with very warm faucet water. 3) Add a packet of Illy / Urnex Dezcal or similar citric acid based descaler to the water, stirring it in until dissolved. 4) Replace the water container into your Illy Francis Francis X7.1 Iperespresso machine. 5) Place a 1L (minimum) plastic catch bowl (or other suitable container) under the brew head AND frothing wand, which should be pointed toward the center of the stage under the brew head (as in video above). 6) Power the machine ON. 7) IMMEDIATELY depress and hold only the BREW (coffee cup symbol) until the machine emits THREE SHORT BEEPS, followed by ONE LONG BEEP. Release the BREW button after the long beep. 8) Press the BREW button again, as you would when brewing a cup of espresso. 9) The machine will begin to PULSE, and the STEAM BUTTON will blink. The machine will alternate between pulsing water through the brew head opening and the frothing wand. This will continue until the water container is EMPTY. Be ready to remove the water container, and IMMEDIATELY refill it with cool (Brita filtered or distilled is best) water, and replace it as quickly as possible. The machine WILL NOT STOP THE DESCALING CYCLE, so replace the water container as quickly as you can. You will probably need to empty the catch bowl at least once or twice during this procedure, and the water will be VERY HOT, so use caution! 10) The machine will continue to pulse between the brew head opening and the frothing wand. 11) The machine will stop pulsing at some point during this second tankful, and the BREW button will begin to BLINK, with an alternating BEEP between blinking. If there is very little water left in the water container, fill it up with cool water again. Empty your catch bowl if it is full and you haven't already done so! Once everything is back in place, press the blinking / beeping BREW button, which will begin to rinse the machine through. 12) The machine may repeat Step 11 more than once! 13) The machine should now come out of DESCALING CYCLE on its own, with the red POWER button illuminated, along with the blue BREW button being on and solid. 14) Run one or two BREW cycles, with cool, filtered water. 15) Run the STEAM cycle for a few moments, as you would when frothing for a beverage, to ensure no descaler remains in the frothing wand. • Your Illy Francis Francis X7.1 Iperespresso machine is now descaled!

Material	Polycarbonate
Item Weight	11 Pounds
Unit Count	1.0 Count
Number of Items	1
Item Dimensions D x W x H	11.41"D x 14.17"W x 18.11"H
Capacity	1 Liters
Style	Tableware
Color	Black
Recommended Uses For Product	Espresso Preparation
Operation Mode	Fully Automatic
Human Interface Input	Buttons
Wattage	950 watts
Filter Type	Reusable
Specific Uses For Product	Espresso
Special Features	Programmable
Coffee Maker Type	Espresso Machine

X7.1 Espresso Single-Serve Machine, Barista Quality Espresso Machine for iperEspresso capsules with Milk Frother Steam Wand (Black)

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