---
product_id: 256123336
title: "The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service"
price: "₨23611"
currency: LKR
in_stock: true
reviews_count: 5
url: https://www.desertcart.lk/products/256123336-the-service-culture-handbook-a-step-by-step-guide-to
store_origin: LK
region: Sri Lanka
---

# The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

**Price:** ₨23611
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- **How much does it cost?** ₨23611 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.lk](https://www.desertcart.lk/products/256123336-the-service-culture-handbook-a-step-by-step-guide-to)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
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## Description

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service : Jeff Toister: desertcart.ae: Books

Review: Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it!
Review: We are all reading this at work. It is a good read and very useful for customer service culture.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #62,461 in Books ( See Top 100 in Books ) #582 in Marketing & Sales #910 in Business Processes & Infrastructure |
| Customer reviews | 4.6 4.6 out of 5 stars (294) |
| Dimensions  | 15.24 x 1.09 x 22.86 cm |
| Edition  | Standard Edition |
| ISBN-10  | 0692842004 |
| ISBN-13  | 978-0692842003 |
| Item weight  | 263 g |
| Language  | English |
| Print length  | 190 pages |
| Publication date  | 23 March 2017 |
| Publisher  | Toister Performance Solutions |

## Images

![The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - Image 1](https://m.media-amazon.com/images/I/61o24KVVRaL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Review
*by R***P on 27 April 2017*

Easy, no, something a company can do: YES! The Service Culture Handbook is a book that acts as a guide to defining “exceptional customer service” and the work required to make it happen. The book is loaded with examples of both the enablers and potential pitfalls that may be encountered along the way. It also includes tangible activities and tools to help each company shape the service culture that is right for their organization and customers. The fact that the handbook clearly states “Culture is not a side project. It’s a way of doing business that should be integrated into everything you do…” makes it clear that it is a journey that requires effort both to create it and then sustain it!

### ⭐⭐⭐⭐⭐ Review
*by H***D on 28 May 2024*

We are all reading this at work. It is a good read and very useful for customer service culture.

### ⭐⭐⭐⭐⭐ Review
*by M***E on 6 April 2018*

Great read

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*Product available on Desertcart Sri Lanka*
*Store origin: LK*
*Last updated: 2026-03-18*