Question 1

Model DCP-7065DN only has START and STOP buttons...no GO button.  What do I do to extend time on original toner when it says it is low?

Accepted Answer

Manually resetting the toner on a Brother HL-2280DW
I know lots of us Slickdealers have purchased this printer – I am one of them, along with a few of my clients who I steered to this device when it was on sale at Staples. One of the reasons we all bought it was to be able to use cheap third party toner, which, of course, Brother doesn’t want us to do. One of the ways they stop us from doing that is to make the system very touchy about accepting third party cartridges, and not publishing the steps to manually force the printer to accept them. As a matter of fact, those steps seem to be such a state secret that I couldn’t get them from a tech support chat on the weekend when one of my clients had a printer reject the genuine Brother cartridge she had bought at Staples. I had to call back during regular business hours and convince them, by giving them a serial number from the replacement toner, that my client had actually purchased a genuine Brother toner cartridge that the system was rejecting. It took over 45 minutes on hold and with a technician to finally be given the steps to reset.

The technician asked me if I wanted him to email me the steps so I would have them if this happened again, and I said, sure, thanks. To my unending bemusement, what I got instead was a generic email listing all the troubleshooting steps one should take prior to resetting the toner, ending with a phone number to call Tech Support if none of them worked. Fortunately for you, me, my client, and anybody who now searches for this information on the internet, I wrote down the steps as he was giving them to me. So, if you ever find yourself in this position, try this:

Open the front cover of the printer
Press and release the “clear” key
Press “start”, then press the up arrow until you see the number 12 on the display
Press “ok”, you will see “accepted” on the display
Close the front cover, your toner cartridge should now work.

Question 2

When does it expires?

Accepted Answer

If I understand you correctly, you're asking how long does it take for the toner to dry up. It doesn't. It's not traditional printer ink that can dry up. Expiration? That depends on how often and how much you print. This toner should deliver at least 3000 pages, and if you use the draft print setting, double that. I print maybe 20 pages a week. This'll last me a long time.

Question 3

I desperately need a packing slip.  There was not one enclosed, and my school district that I work for is demanding one.  How do I get ahold of one?

Accepted Answer

I have also taken the box and copied the mailing label and used as a packing slip.  My school district has no problem with it.  I also print the invoice once the item is delivered.

Question 4

For some reason this new cartridge is smaller than the previous included cartridge and doesn't seem to fit in my HL-2270-DW printer. Any suggestions?

Accepted Answer

The only thing I can say is did you order the right cartridge #. The TN 450 works great in my model HL-2240. May I suggest you review to see that the right cartridge # - match that to the old one. Sorry I can't be of any other assistance.

Compatibility Options	Brother laser printers, all-in-ones, and fax machines including DCP-7060D, DCP-7065DN, IntelliFax-2840, IntelliFAX-2940, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, MFC-7240, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DW
Controller Type	Touch control
Special Feature	High Yield
Dual-sided printing	No
Page Yield	2600
Manufacturer	Brother
UPC	012502626770
Global Trade Identification Number	00012502626770
Item Weight	1.76 pounds
Product Dimensions	16 x 14 x 9 inches
Item model number	TN450
Is Discontinued By Manufacturer	No
Material Type	Toner
Number of Items	1
Packaging	Single
Size	Toner
Ink Color	Black
Manufacturer Part Number	TN450

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Brother Genuine High Yield Toner Cartridge, TN450, Replacement Black Toner, Page Yield Up To 2,600 Pages

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