A Guide to Customer Service Skills for the Service Desk Professional 4th Edition

I received this as a rental. It came in okay condition. To my surprise class had a digital copy already set up for me. Which I declined since I already had the book. Did not use AT ALL. I did not open this book once this semester. Honestly you really don't need it. It's all common sense.

Good reading material, kinda dry in places. Used in college classes.

This book was helpful but is outdated and was barely needed for class. Save yourself the headache and bookshelf space by renting instead. You will never need to reference this book again after the semester is over.

The rental I received was on it's last leg. Otherwise, exactly what I Professor wanted.

good read

It's OK, it teach and open the mind of the user about the importance of Costumer Services. It also describes in great detail the performance and tools of the Service Desk. But some times I feel like the author is redundant with some topics.

As someone who is in customer service everyday, this book did not really help me much. But it did get me though my class!

It's a readable book but does have water damaged. I do not want to be charged for it.