Dell Business Thunderbolt 3 (USB-C) Dock - TB16 with 180W Adapter (Renewed)

Didn't work with M4 MacBook Air with 1 or 2 displays, although it says it does. Dell offer no easily accessible human support so my only option was to return it since I spent 3 hours troubleshooting.

The Dell TB 16 dock works great but initially i had issues out of the box. The USB drives would disconnect. After some research I learned that users will need to make sure they load the updated drivers before it will work properly. Dell has important troubleshooting and set up guides on their support pages. You must flash current BIOS to your system thru Dell Update application. There are some important USB drivers and firmware updates that must be installed. Finally you should go to Device Manager > System Drivers > Thunderbolt Controller > Power Management and uncheck the box for “allow the computer to turn off this device to save power”. Once I performed all these steps it’s works perfectly. The refurbished unit was a great price.

El producto es bueno pero a mí no me sirvió para la Mac m1.

It's advertised as a dock that supports power delivery, but apparently power delivery works only with Dell laptops even though the power requirements are satisfied, so it's not a standard Thunderbolt 3 device. On top of that, I could not upgrade the firmware because the installation of the firmware update utility failed with some vague error message. Tried it on two separate Windows 10 installations, one of them is a fresh installation. My guess is that the utility can only be installed on Dell laptops.

El producto llegó con la cobertura del conector Thunderbolt rota (como la de otro usuario), además de varios puertos sucios. Se entiende que está reacondicionado, pero también la política dice que le dan mantenimiento antes de venderlo. El dock presenta fallos funcionales ocasionales, como enviar un error de configuración de voltaje, error en la hora del sistema, no reconocer el cable de red, o el puerto VGA. Leí que todo eso puede pasar si el firmware no está actualizado, sin embargo, como se ve en las imágenes, arroja un error al ejecutar el proceso de actualización.