BAi The Mirror 15 Needles Embroidery Machine 20x14" Embroidery Area,1200SPM Max Speed Multi Needle with 10" Touch Screen,Commercial Embroidery Machine for 3D Hats Clothing,Wifi Available

I purchased my BAI embroidery machine several months ago, and I couldn’t be happier with my investment. From the moment it arrived, the setup was smooth with little to no issues—most of the challenges I faced early on were due to operator error (a learning curve with any new machine). What truly sets BAI apart is their outstanding customer support. The technicians are incredibly knowledgeable and patient, walking me through troubleshooting steps and even replacing parts when needed. Despite the time difference, they’ve always been responsive, ensuring I get the help I need to keep my business running smoothly. Most impressively, this machine has boosted my business sales by 70%! The quality, speed, and reliability have allowed me to take on more orders than ever before—so much so that I’m now considering purchasing a second machine to handle the increased volume. If you’re looking for an embroidery machine that delivers professional results, excellent support, and business growth, I highly recommend BAI. It’s been worth every penny!

Luke Ren was absolutely amazing to work with. I was having a really hard time figuring out how to update my BAI Mirror embroidery machine, and no matter what I tried, I just couldn’t get it to work. Luke patiently walked me through the process, explained exactly what needed to be done, and made everything easy to understand. Thanks to his help, the update worked perfectly and my machine is now running exactly as it should. His knowledge, professionalism, and willingness to help truly made a stressful situation so much easier. I’m extremely grateful for his support and highly recommend him to anyone who needs help with their embroidery machine!

great investment for my business. The machine runs smooth and consistently, handles dense designs and large stitch counts very well, and delivers clean, professional results on hoodies, jackets, and heavier garments. Thread changes are quick, the interface is easy to learn, and once dialed in, the machine is very reliable. I especially appreciate the stability during longer runs, accurate tracing, and overall build quality. It’s a solid choice for small to medium embroidery businesses that want to grow without jumping straight into a much more expensive industrial setup. Customer support and setup resources were helpful, and replacement parts and accessories are easy to find. Overall, this machine has helped improve my efficiency and confidence when taking on larger orders. Highly recommended for anyone serious about embroidery

Bai Embroidery: A Great Value with Excellent Support Bai Embroidery offers a remarkable blend of affordability, functionality, and outstanding customer support, making it a standout choice for enthusiasts and professionals alike. As someone who has explored the realm of embroidery, I found Bai's product to be a fantastic investment for its price point. First and foremost, Bai Embroidery delivers impressive performance. The machine operates smoothly and consistently, producing high-quality stitches with precision. Whether you're embroidering intricate designs or tackling larger projects, Bai's equipment proves to be reliable and efficient. One of the standout features of Bai Embroidery is its exceptional customer support. Upon purchasing their product, I was pleasantly surprised by the level of assistance provided. Not only did they offer comprehensive resources for learning, but they also actively engage with their customers through Facebook groups. This community-driven approach fosters a supportive environment where users can exchange tips, troubleshoot issues, and share their creations. Additionally, Bai's tech team reaches out personally to offer assistance, ensuring that customers feel valued and supported every step of the way. Admittedly, there is a learning curve associated with mastering Bai Embroidery's machine. However, the wealth of resources available, coupled with the guidance from the Facebook group and personalized support from Bai's tech team, makes the learning process manageable and rewarding. With dedication and practice, users can quickly grasp the ins and outs of the machine, unlocking its full potential. In conclusion, Bai Embroidery offers tremendous value for its price, delivering reliable performance and unparalleled customer support. Whether you're a novice seeking to delve into the world of embroidery or a seasoned enthusiast looking for a dependable machine, Bai Embroidery is undoubtedly worth considering. With a commitment to quality and a supportive community behind it, Bai Embroidery sets itself apart as a top contender in the realm of embroidery machines.

I have had my Bai Mirror Embroidery Machine for about 3 months now and I love it. I love the big hoops and extra needles. It was a little intimidating at first because I was used to smaller Brother Embroidery Machines. Bai has excellent customer support (thanks Luke Ren) and great instructional videos that helped me step out of my comfort zone. I am having fun with this machine and it is definitely worth the money.

This Bai Mirror has been incredible! Customer support is always there to help when needed and checked in to make sure we received our package and that it was set up correctly. We struggled with our previous machine for over a year to get it to embroider 1 hat and kept getting told it was our lack of experience well this machine embroidered a Richardson 112 right out of the box! Very clean stitching and was able to embroider 3D puff with just my standard hat tension settings. Delivery was very quick and setup was straight forward, machine is constructed very well so it seems like it will last and if we ever need to add another machine we will be adding another Bai Mirror.

Man ist am Anfang doch schwer am überlegen, ob man mit der Maschine das richtige kauft. Immerhin ist der Preis gegenüber den "bekannten" Marken schon wirklich ein Highlight! Aber was sollen wir sagen, wir sind sowas von zufrieden mit dem Kauf, der Maschine und mit dem wirklich überragendem Support von Bai! Ein besonderer Dank geht an Luke, der uns wirklich immer helfen konnte! Von der Lieferung bis zum ersten Einrichten und den ersten Stick wurde uns immer geholfen, man kann fast sagen, zu jeder Tageszeit ist einer erreichbar! Was noch wirklich toll ist, das wir immer gefragt werden, ob es Probleme gibt und ob Hilfe benötigt wird. Das gibt es bei uns in Deutschland wirklich nicht, man erinnere sich an die unzähligen Warteschleifen und Call Center, was mittlerweile echt Nerven kostet. Die Lieferung erfolgte innerhalb weniger Tage per Spedition. Die Bai Stickmaschine kommt absolut sicher verpackt an. Durch die unzähligen Support Videos ist das Auspacken und Aufstellen wirklich einfach. Sehr erstaunt waren wir noch über das ganze Zubehör, welches mit dabei ist. Alleine die vielen Stickrahmen und die Rahmen für Caps kosten bei anderen Herstellern nochmals viel mehr als 1000 Euro. Bis zum ersten Stick sind noch Einstellungen zu machen, Stickgarne einrichten und ein paar kleine Einstellungen an der Maschine zu erledigen, aber auch hier gab es immer fachliche Unterstützung von Luke! Als Stick Neuling braucht man sicherlich einen längeren Lernprozess, aber das wir schon mehrere Stickmaschinen im Gebrauch haben, ging dieses richtig flott und die Ergebnisse sind super und stehen anderen Herstellern ins keinster Weise hinterher. Wir haben die Maschine jetzt knappe zwei Monate in Gebrauch und die Bai arbeitet täglich, die Wartung ist einfach und auch hier wieder durch Support und Videos super einfach! Wenn es Probleme gibt, reicht eine WhatsApp Nachricht und die Hilfe kommt super schnell! Wir sind super zufrieden und können hier nur eine klare Kaufempfehlung aussprechen!

Where to start ... I purchased my first single needle embroidery machine to get the feel of it ... 9 months later, the BAI was born to me !! I could not be happier with this machine. 15 needles - easy to learn - easy to operate and best of all ... Chris Zhong ... my BAI tech ... is AMAZING !! I have a crochet business in which I often embroidery logos / eyes / faces / etc for and this is the machine for me. Yes - it's heavier than ever, weighing in at 250 lbs or so but with 2 strong men it'll be in your room in no time. Delivery was fantastic - right to my door - free shipping with Prime and arrived faster than scheduled. SO HAPPY WITH THE MACHINE AND CHRIS !!

I ordered this machine in 2023. It took a little patience and lots of reading in the manual to get used to it but once we got the hang of it I will never go back to another machine again. I had other embroidery machines before but this one is by far the best. I had one little piece brake on it and I contacted them and they were willing to help me with anything I needed they have the best customer service. They were willing to stay up till past 2am to help me fix it I never had better service than I've had with them. I was able to fix the machine and have not had any problems since then. I'm so impressed with the machine that i just bought another one. I have a small store where I do custom embroidery and I get compliments all the time about the embroidery. I would recommend BAI embroidery machines over any other embroidery machine. I absolutely love these machines and the customer service.

I love this machine. I use it every day and the only problems I've had with it have been user error when I was first learning how to use it. The oiling and maintenance are easy to do and there are lots of videos if you need help learning to do anything with the machine. I will probably be buying a second one soon

I purchased this machine with no prior knowledge to embroidery. The support team has been super helpful throughout the whole process! I would definitely recommend this machine to anyone looking for a commercial embroidery machine.