COMFIER Neck and Back Massager with Heat with Compress & Rolling,Kneading Massager for Full Back & Shoulder,Full Body,Grey, Gray

This is my honest review of COMFIER Neck Back Massager with Heat, Shiatsu Massage Chair Pad 2D/3D Kneading & Compression Massager. Wow that its a mouthful. I want to talk about the few things that really matter to me. Essentially, I want to talk about package presentation including shipping experience and unboxing. Next, I will talk about installation, followed by learning curve, usability, and finally the product performance review, followed by wrap-up/summarization. 1. Shopping and shipping experience You are ordering from Amazon, as you know, and there should be no problems here... if you have Prime, you should get your shipment promptly. I received my shipment 3 days after ordering, but there was a holiday weekend during my wait. 2. Unboxing - see attached photos, the box is clearly descriptive but comes in an outer cardboard box. Inside, in exactly one minute I was completely unpacked with the massager unit, AC adapter, product manual and warranty card/reminder. The remote control is attached to the unit but tucks away when not in use. All in all, the unboxing is simple and installation can be done by anybody. There are 2 elastic straps which attach to a chair you would like to use (I recommend an upright but comfortable chair.... the wooden chair that I used was a little too stiff, but hey, I was excited to start using the massager). 3. Installation and learning curve: Installation is quick. 1. Attach elastic straps to back of chair, 2. Attach AC cord to massager on one side, and outlet on the other. 3. Before you sit down, determine whether you want to remove the flap which lies in front of the middle of the machine where the shaitsu "fingers" lie. A piece of velcro holds the flap in place. The massager is more intense on the back when you do not use the flap. I like to remove the flap for this reason, and because I like seeing the lit-up shiatsu compression balls along the middle lower part of the unit (see photos - lit up in red and blue). Learning curve can be quick if you sit down and press "DEMO" on the remote. My suggestion is to do this the first time around so you can experience the different functions and areas massaged by the unit. Once you learn the remote, via a few days practice, you'll know exactly which buttons to hit to get to what you need quickly. 4. This massager has a lot of areas, functions, and hence possibilities. I have a photo of the remote control which can help me explain different features of the massager. The top row of buttons has "vibration" and "demo". Demo, as I mentioned, is a good place to start and should be about 15 minutes. Vibration refers to vibration of the seat, and has 3 intensity levels depending on how many times you push the button... low, medium, and high, then off. The 2nd row refers to the neck shiatsu massager balls... and can be raised or lowered. The rotation can be made to go clockwise or counter-clockwise, depending on your preference. Regarding the next row, I feel deep pressure with the 2D/3D button so I liked it turned on... "rolling" made the nodes travel up and down, stretching out my spinal muscle with simulated fingers. "Spot" with the 2 arrows offers fine-tuning of a spot massage without the rolling function... this is helpful when you have specific pinpoint soreness. For the row of "AIR" buttons, I like to use "Air back" along with "Air seat" to get compression in the lower back and seat areas... the intensity button feels very strong on the highest level, so I suggest starting on a lower intensity for this. Finally, the last row of buttons before the power button indicate if you want Shiatsu massage on full back, upper back, or lower back... I suggest going Full back (both lights lit I think). The heat button should be obvious, but I'm not fond of heat in my massages. 5. In summary, this is a full featured high-performance product, and I feel like this is premium and next best to getting an actual massage chair in the thousands of dollars. For this product, portability beats an actual massage chair every time... I can get this massager off my chair and packed in a minute flat. (I like to remove this massager when my nephews come by because this is a quality massager and therefore not a toy, and therefore children should not use, or at least use with supervision). This massager is everything I expect from Comfier. Thank you for reading.

I bought this chair 11 months ago, and about 3-4 months ago I started having an issue where the rollers would reach the bottom position and wouldn’t go back up. Eventually I opened the chair and found that the coil that makes contact with the small metal plate (which signals the bottom position) had bent out of shape. The plate itself had also fallen out. After some careful surgery, I got it working again, but the plastic rails had already taken some damage and the coil just couldn’t stay perfectly aligned. I emailed customer support, explained the situation, and they honored the warranty immediately - they sent me a brand‑new machine. Fantastic service. The massager itself is also excellent. I previously had a random brand I bought at a home show in Toronto that lasted me 10 years, and this was my replacement. This one has far more settings, feels better built, and overall is a really great machine.

I had limited expectations, but I think this met and even slightly exceeded them. I'm 6'1" and I'm able to make the neck feature work with the normal back part. That being said, I do reposition myself on the back part whether I want to include more of my lower back or upper back - it doesn't reach ALL of my back and did not expect it to. Depending upon where I position it for my back, I can then move the neck up or down. My expectation for the neck was to reach my lower neck and traps. I never expect or would want a machine to massage my cervical spine. The heat function isn't amazing, this is not a heating pad, but works better in some modes than others. When using the spot mode for the back massage, the heating elements stay right on that part of your back for a while and it heats up pretty good. When it is doing the typical shiatsu (rotating) motion along the full range of travel then you don't really notice the heat. The air massage truly is a great benefit over other options. It is more noticeable with the Back air feature because it is helps to push your sides and back into the back massager. It creates the supportive "pinching" feeling you would get from a person giving a massage that is pressing their thumbs into your back near the spine, but the fingers are pressing along your side. I find the bottom air massage helps to target the lower hips/glutes. The vibration in the seat is not a great feature. I would have bought this without the vibration. I rarely use it. Pro tip: I remove the flap that comes pre-installed over the the back section and use it over the neck section. I wasn't getting the impact I wanted on the back when it had the flap installed and I frequently feel the neck massage to be too strong, but using the flap over it is a more pleasant experience. It would be great if the flap was designed to be used for either or if there was a separate flap just for the neck section. I am aware that the neck area technically does have its own cover, but that is very thin mesh compared to the foam flap for the back. I've only recently started using the app. Setting aside the unknown data safety of random Chinese company apps, it is fairly functional. I like that I can set favorites. That directly addresses the issue when only using the remote that you need to press all of the buttons to set everything up again (neck, back mode, heat, air, etc.) vs just remembering its last setting and going for another round. At $200 it is not cheap, but air feature and spot mode mean that you can dial this in exactly how you need it, which changes day to day. As long as it lasts for 3-4 years of regular use, it is a great value.

SYNOPSIS Day 01 Review -- I have used the massager for two full sessions and really like it so far -- when it works (see paragraph 04). I'm a muscular guy (5'10.5", 235 lbs) and I the pressure from the massager is just about the best I can expect from a cushion. It's firm and insistent; it's no replacement for a true deep tissue massage, but it's well worth the money *IF* the massager holds up to regular use. The active zone of the back massager is 14" from the TOP of the "Comfier" logo (see pictures). There are 4" of dead zone between the seat cushion and the massager's lowest point of contact. The active zone of the neck massager is 8". I was able to massage my full neck, shoulders, and back by adjusting the settings in "Manual" mode. I was pleasantly surprised with the air bags. They feel like gentle but firm squeezing pressure on my flanks and upper thighs -- this pressure was very soothing, but not invigorating. The vibration in the seat cushion is pleasant, but mild. The heating element is effective at warming the cushion and back. I said in paragraph 01 that I liked this massager "when it works." It has shut off early (that is, after only a couple of minutes) twice in a row, and *NOT* after a previous full 15 minute session. I do not know if the massager turned off because of overheating (which would be poor build) or because I jostled the power cord (which seems feasible). In any event, after rearranging and sitting still I was able to run the massager for a full session. DETAILED Difficulty Level - How Hard Was This To Use? [_] Beginner [_] Novice [x] Competent [_] Advanced [_] Expert I expect that you will need to toy around with the remote to find the massage pattern/positions that work best for you. If you are uncomfortable with that or are looking for a massager that "gets" you without adjusting settings, I recommend looking at other products. Build Quality [_] This felt very poorly designed, and I recommend against buying it. [_] This felt poorly designed, but "your mileage may vary." [_] This felt like it was adequately designed, with no big pros or cons. [x] This felt like it was well designed, with more pros than alternatives. [_] This felt like it was excellently designed, and I recommend buying it. Assuming this holds up: for the price point, you get a lovely range of features in a form factor that feels solid and high-quality. Other reviewers noted that this was cumbersome to set up, and I agree. Luckily I had a free chair that I plan to make the permanent home of this thing; if I had to set it up every time I used it, I would probably forego spending this much on the item and go with a Zyllion Shiatsu Massage Pillow. Build Materials [_] This felt like it was made of different materials than promised, and I warn against it. [_] This felt like it was made of very cheap materials, and I would not recommend it. [_] This felt like it was made of the promised materials, with no big pros or cons. [x] This felt like it was made of higher quality materials, with more pros than alternatives. [_] This felt like it was made of premium materials, and I recommend buying it. Assuming this holds up: the fabric feels well-designed; the massage beads feel firm without being (for me) painfully hard, the air bags feel resilient, the vibrating motors are smooth, the machining is smooth, and the mesh over the massage zones is great. Build Safety [_] This felt very unsafe to use, and I recommend against buying it. [_] This felt a little unsafe to use, but "your mileage may vary." [_] This felt safe enough to use, but nothing to write home about. [x] This felt safe to use, with better performance than alternatives. [_] This felt very safe to use, and I recommend buying it As with any mechanical massager, this device should be safe if you are medically cleared for massages. I strongly recommend against using *ANY* massage device without medical clearance if you have osteopenia, osteoperosis, herniated discs, collapsed spinal column, or any other back/neck conditions. You really do not want to mess around with those. But if you are of sound health, you should be fine using this. It won't injure an adult without a preexisting condition. I wouldn't let a kid play around on this without supervision, though, as the massagers could cause discomfort or (possibly) injury for a curious child who didn't understand the risk they were taking. Functionality [_] This did not do what it promised, and I recommend against buying it. [_] This did what it promised, but very badly. [_] This did what it promised, but it was "just fine." [_] This did what it promised, and did it better than alternatives. [x] This did what it promised, with distinction, and I recommend buying it. This recommendation for purchase is PROVISIONAL (that is, based on one day of ownership), QUALIFIED (that is, you understand what a massage cushion can and cannot do for you), and CONTEXTUAL (that is, you have a place you can "park" this, without needing to stow it and set it up for each session). But on those auspices, I think that this was money well spent.

I have a very physically demanding job with lots of repetitive movements. This leads to lots of tight and sometimes pulled muscles. I finally couldn't stand the constant backpain any longer and got started looking for the best back massaging chair cushion I could find. This lead me to this wonderful little guy! I've had it for a few days now, and I can say it has already been worth the money in pain relief. I keep telling people it's the best money I've spent in a long time! Pro tip: follow the instructions, don't over use it all at once! When I first got it I just wanted to live in it! But it recommends to only use for 15 mins at a time and up to 3 times a day. Like a dummy I decided I was totally qualified to use it for 30mins... which lead to my muscles being sore, looser of course, but sore.. after that, I decided to use in the morning, after work, and before bed. I am already becoming a new person! I am so in love with this thing! No more sore muscles, only pain relieving pampering! It is super easy to use, and set up. It has a built-in shut off, so when 15 mins are up, you don't personally have to find the mental and emotional strength to stop the heavenly massage. Which is huge for me. I'd never turn it off, I already have to keep myself from turning it back on! So I really cannot recommend this thing enough. It has changed my life, work is less painful, sleeping is less painful, and I touched my toes without even thinking about it! 10 out of 10 would buy again! Oh and the 2 year warranty was crazy easy to set up, so much so that I actually did it for once! (I should do this more, for more of my things, but after work I'm spent.. But now I have it set up and safe and I'm just so happy with it!) Also, as 1 last push for you to just take the plunge and get it, my mother was a massage therapist for a good long time. She was very very good at it, and has high standards for masseuses she uses. Well I had her try this thing to get her view on it, and she was insanely impressed! She was so surprised at how well it worked and how it worked your muscles! So it's masseuse approved as well!! I'll stop gushing now, it's time for a massage!

This is the best at home chair massager I have used in 20+ years of using them. The first thing I noticed was how sturdy the massager is, because that is how it felt the first time I sat in the massager. I put it in my high back computer chair and the straps for the back securely held the massager in place when I sat down. I did not have to wiggle around and try to hold the back and seat in place, because there was no sliding around like I have had other massagers do. This is a solid well-built massager. I started with the Demo mode on the included controller just to get an idea of what the massager could do. It went through the different types of massage and the three different levels of intensity of each. I had originally thought that the compression was a gimmick, but it turns out to be very relaxing and felt good and is a nice added feature that a flimsy massager could not do. I really like the fact that you can control each function individually, instead of having more than one function tied together with another, such as having to have heat when all you want is vibration. I like the hand controller but the app control is even better. You can easily control each function as well as combination of functions. There are two predefined modes, Vitality and Soothing, but you can also make your own Favorite Modes. When you are in the manual settings and find a combination of massage type and intensity that you like, just add to Favorites and the next time you are a back to the settings you like. Now for my favorite part. I am 6 foot tall and this model CF-2309A-2-APP in the description says that the neck rollers reach up to 6 foot 3 inches and for me it was money well spent because the rollers do reach my neck when I sit up straight. Every other massager I have had in order to reach my neck I had to slouch down. I have other massagers from Comfier and consider all of them a true value. They are very good quality and perform as I expect.

This product was absolutely great when I bought it and it helped me out a lot. I don’t know what happened, but it finally broke somewhere inside. Not all of the functions work the way that they should. Amazon no longer offered the return option so I reached out to the company that sold it through Amazon. I was initially very impressed by how quickly they responded to my inquiry.Their support did say that I could return it and they would send a new one because it is still under warranty. They did inform me that I would have to pay for the return shipping. I googled what it would cost to ship by weight. And according to Google, it was less than $75. I got in to the shipping company today and gave them the ZIP Code for where it would be getting returned to. $268! Out of my own pocket! The shipping company told me to call Amazon and argue, argue, argue. I called Amazon. I cannot tell you how many times I was put on hold while they “check something“. It came down to I would need to talk to somebody higher up, even though they could see on their end that the product is still under warranty. Yes, out of frustration I finally hung up. Needless to say, I did not ship it back. I could buy the item brand new again and for less money. On the upside…My husband showed me how it can still be used (he’s a man, therefore it’s not broken)🙄🤣. I can do the spot option on the control panel and adjust the rollers manually instead of automatically, like how it should operate. So if I want the shiatsu option, I have to push the buttons to slide the rollers up and down. Yeah, you are reading that correctly. For the product itself, I would give it five stars for the time that it did work. This item was a godsend for the time that I had it in working condition. Mind you it was bought August 12 and today is May 17. Better longevity would be nice. For the customer service through both Amazon and the company that sold it through Amazon….. great big zero!

Look i'll be honest here. I am returning the product, and figured I would let potential buyers know some things I wish I knew before purchasing. As body size and weight matter with a product like this, I'll start by saying that i am a male, 5'10" 180lbs. Athletic build but absolutely no bodybuilder, probably progressing more and more each day towards the dad bod side of the spectrum. 1) Its a great massage from the (2) shiatsu functions. Although I would have preferred the shiatsu massagers to have a bit more oomph, they still get the job done. The motors would bog down when putting a bit of body weight/pressure onto them, not too much, but when you really need a knot worked out, you gotta get up in there! However the massages were deep and targeted in both neck and back. The tracks for both of those areas have alot of travel. Neck feature hit from the bottom of my skull to base of neck inbetween shoulders. Back shiatsu was slightly lower than I wanted at the highest point, hitting just above the bottom of my shoulder blades mid back. As for the lower back reach, it would go all the way down to hit those 2 lower back dimples area, whatever that is called. You can also adjust width of neck and back shiatsu balls, but the HEAT option is ONLY for the back shiatsu balls. 2) The seat vibrates with 3 settings, a feature that felt cheap and gimmicky. Not much to say about that option. 3) The lower back air bags. This was a new one for me. The side airbags that target the lower back/ obliques area really did NOTHING for me. The air bags here just seemed to adjust the way it supported my back, exactly like how my car does in the same area (oblique). But to call it a massage is a stretch. You wouldn't sit in your car moving the electric lumbar support in and out and call that a massage, would you? The air bags were strong though, seemed to really pump in some decent PSI on those air bladders. 4) The seat air bags (glutes). Now this was actually functional. Same strong pump and air bladders as the sides, but the position of these air bags pumping up to some really high pressure and being opposed by your own body weight really does have an effect on sore glutes. The air bags constantly pressurize (quickly) and then release the pressure, as if to kneed out your glutes. Good feature, and has 3 levels of adjustment for pressure only, no movement. Sounds pretty good so far, why am I returning this? Well first of all, with only slight pressure, the right pair of shiatsu balls on my back pop/slip while doing their rotating thing during massage. Probably a defect, maybe something that could be corrected by opening up the mechanism. No interest in getting it corrected because of other reasons driving me to return the product. The second reason for returning is that this massager AUTOMATICALLY SHUTS OFF AFTER 15 MINUTES OF USE. Im not sure if that is to prevent overheating, but there is no way to clear off this programmed 15 minute timer that counts down without any display. The 3rd and probably biggest reason for returning is that this entire massaging seat cover is THE WORST THING to sit on unless you are using it for a active massage. So once those 15 minutes are up, either restart it, or get up and take this thing off the chair or sofa. The shiatsu balls do not have any sort of "home" position, so wherever they stop is where they remain until turned back on. This is also a MAJOR ISSUE if you only want to use the neck massager, or the glute vibration with air bags because the back shiatsu will be sitting there stabbing you in the back. This also goes for the neck shiatsu balls, they just stay where they are. Very uncomfortable. I bought this thinking I could just leave this on my computer chair, or sofa seat and just have it there when I want to turn it on. That is just not the case, and if this item is not plugged it and operating, I would rather be sitting in a toybox full of lego pieces. I hope this completely unbiased and honest review helps someone, as it really is a good product, but I guess my expectations of it being a great massager that could still be sat on while turned off was too much. But if any of you are looking for a good massager for neck/back/butt that lasts for only 15 minutes until you need to remove it from the chair and store it somewhere until next use, this is a great choice!

Fungerar bra för min dåliga svankrygg. Haft ryggont seda 2021 som är borta nu. Lite kort för mig som är 190 cm. Nackmassagen fungerar inte alls utan jag har låst den så högt upp det går. Men 2000 kr för en smärtfri rygg! Värt varenda krona! I börja använde jag stolen flera gånger varje dag. Numera glömmer jag att använda den vissa dagar då smärtan är borta.

El producto es excelente cumple con su función, y la garantía ni hablar fueron muy amables , volveré a comprar este producto

Espectacular! Mido 1.84 estoy satisfecho con los masajes. Es muy potente tanto la espalda como el cuello. A veces es demasiado duro el masaje del cuello y prefiero poner una toalla o almohada. A todos nuestros invitados les encanta. A veces me gusta poner todas las funciones a la vez, y otras prefiero solo un estímulo a la vez.

It was so relaxing. I can move the neck massage up or down. Works well in a chair thar can lean back.

Very good massage cover. Especially the combination of the shiatsu with the air pressure elements feel really good.