Travelpro Platinum Elite Hardside Expandable Checked Luggage, 8 Wheel Spinner, TSA Lock, Hard Shell Polycarbonate Suitcase, Shadow Black, Checked Medium 25-Inch

I bought my first set of Travelpro Platinum Elite Hardside suitcases 3 years ago, a size 21" (carry-on) and a 25" because I travel extensively (roughly 50 flights a year). A year later I purchased another 25" Travelpro Platinum Elite Hardside suitcase because I frequently need to 2 of the larger suitcases to carry all of my training supplies (I am a trainer for a nationwide company). My checked 25" suitcases are always filled to capacity, typically weighing 45-50 lbs each. In other words, I am very hardon these suitcases. I rarely use rental car shuttles, preferring to walk to the rental car facility when possible for additional exercise, dragging along these filled-to-capacity suitcase. In all these travels, these incredible suitcases have held up. The wheels remain smooth as glass. The airlines have beat them to hell, but they remain fully functional and intact. Recently (2 weeks ago), I had one wheel go out (a bearing issue). I notified Travelpro Customer Support, and they had 4 wheels in the mail to me the next day!!!! The great thing about these suitcases is that the wheels are all interchangeable. You can take wheels off a 21" suitcase and easily put it on a 25" suitcase (can't do that with other brands). These suitcases are built to take a beating, and if they are damaged (especially the wheels), they can be easily repaired. Yes, these are more expensive, but they are worth every penny. My old "popular" brand suitcase would make it about a year before they gave out, typically the wheels. But I could never find replacement wheels for them, so I would have to buy another set. That's when I gave Travelpro a shot, and boy, did they deliver. They are supper lightweight, but somehow super durable. Maximum capacity inside to fit all your belongings. I been a heavily traveler for the last 15 years. I kick myself in the head for not buying Travelpro sooner.

Very well fitted with the cross straps secured at the bottom

Bought this suitcase due to excellent features and reviews. First time I used it while packing for an overseas trip, the teeth of the zipper on the main compartment came apart exposing contents inside. I hastily tried to zip it open and then back up hoping the teeth would catch. Anxious the entire flight there and back the zipper would give out again and contents strewn about and lost during airline handling. Very disappointed with this product.

The extended handle does not function properly. It only extends to 2 stages not four. Please advise. I don't want to return it if I don't have to.

Love this suitcase! Very roomy, packs well and looks attractive! Solid!