Herman Miller Classic Aeron Task Chair: Tilt Limiter w/Seat Angle Adj - Lumbar Pad - Fully Adj Vinyl Arms - Standard Carpet Casters

Arrival: Product arrived in perfect condition. Assembly: The only assembly needed was to bolt the back of the chair onto the base of the chair using 4 very sturdy bolts. Unlike other office chairs the bolts screw in from the back, not the sides which helps to give the chair a very solid feeling when sitting in it. The lumbar support was already in place and just needed to be adjusted to my liking after assembly. Adjustment: The chair has a variety of adjustments available. Two of them are for limiting the chair's movement when leaning back or forward. This has come in handy a few times but mostly I tend to let the chair have full movement which helps it to support me while I adjust position throughout the day. One of the other adjustments is height. The height adjustment pneumatic seems a little bit more sturdy than other chairs I've had so I hope it lasts longer as that's usually the thing that goes out first. The last adjustment is the tension control. This is probably the most important adjustment. When you first get the chair it's action is very 'loose' and you need to adjust the tension enough to support you without being too tense. It took a couple days of adjusting this slightly to get it to a point that feels good and gives me just enough support without having too much. After getting this adjusted correctly the chair was much more comfortable than when I took it out of the box. There are videos on the company web site that show you how to adjust everything and what it does. Quality: The chair is very high quality. The only thing that even slightly annoys me is that the arm rests can be bumped which then causes them to move from side to side. I would prefer if that was something that could be set and then held in place a little more rigidly. The mesh seat and back is very comfortable and adjusts to your body. I'm 6 foot tall and 220 pounds and the chair supports me perfectly. The plastic frame is a very sturdy plastic that does not warp or bend in any way even during intense sessions of on-line gaming where I tend to move around a bit. Over all: I used to slump in my chairs with my bottom out toward the edge and my back curved. This would cause me some pain and discomfort throughout the day. This chair helps me be comfortable while sitting in it properly which has helped my back immensely. Combine that with the long period of customer support and this chair is worth the money.

Chair was supposed to be new. It arrived damaged, dirty, and scratched (see photos). Once put together (back is difficult to put on), it is comfortable to sit in but only one star due to the condition of the chair when it arrived. Herman Miller chairs are well known for their comfort and quality. The chair delivered to me is not new and I would not consider it quality due to the poor condition. I purchased this chair because I work remotely and have lower back issues. What a disappointment for $670.

Several problems I'll address at the outset: Calling it "open box" seems misleading. Open box items are typically not used and returned, or very lightly used and returned. These are clearly just used. The chair is not "fully loaded". That would imply leather armrests and the posturefit included - which they are not. They have another, more expensive variety of chair that does have those features, and is truly "fully loaded". Now, when it comes to the product you get, does these things matter? No. At least not to me. My chair arrived earlier than expected. As of this writing, I've had and used it extensively for 6 days. Upon opening the (rather large) box, it was in two pieces - the base and the backrest. A quick inspection showed light, visible signs of wear. A few scuffs, and some dust. A clorox wipe took care of that, no big deal. The chair is definitely used, but I don't care because it's supremely comfortable and amazing for my admittedly lackluster posture. Setup was simple - use the included allen key to screw the back of the chair to the base - 5 minutes tops. The most annoying part of set-up was getting rid of the box. Not bad, in my book. A few days into this chair i did notice some leg pain creeping back. It was one reason I got rid of my old chair (among many, many reasons). However, after doing some trying and searching - I discovered it was my notebook in my back pocket giving me the strain - the early signs of sciatica it seems, similar to when men keep their wallets in their back pocket all the time. Once removed, I was back in comfort town. The lumbar is a nice add - keeps my back supported, though it did take a lot of fiddling to find the right place for it. The good news is that you can do it - my last chair had static lumbar support that dug into my lower back and was very uncomfortable. The mesh nice and breathable. Looking forward to not suffering with my bonded leather chair in the summer. The chair is also very configurable. The fully adjustable arms, while vinyl and not leather, are plenty movable and pivotable for optimum comfort. Tilt limiter and seat angle adjustment are even better - I can be in "work mode" when I work from home to a more relaxed "game mode" with a couple swift adjustments. Considering I'm a lazy kid who loves watching shows and playing video games, I spend the vast majority of my time at my desk. Someone once gave the advice to always spend extra on things that separate you from the ground. Good tires, a nice bed, good chair, good boots. I tend to live by that and spend a little extra on products that last years and years. The upfront cost is great, but the long-term payoff makes up for that. This chair easily falls into that category. Despite some... lack of truths to the product description, the chair overall is still a good buy and a good value. There's a reason this thing has been so popular since '94 - it's a classic and effective design. The premium of a new one vs a used one was not worth it to me, and I look forward to many comfortable years of seating in my Aeron.

The product description indicates that the product is new, which I don't believe is true. Rust on the wheels, a loose wheel that rattles when I move the chair, scratches on the body, and a hole on the body. And the chair smells bad. Clearly not new. I feel totally ripped off. It was so expensive. I could not be more unhappy with my purchase.

good

The chair arrived in terrible condition with traces of mold and dirt.

Exactly as expected, great chair, easy to assemble. Their aftersales service was great. I had minor issues on delivery that were resolved very quickly. I highly recommend this seller.