iubest Scooter suicase for Kids-Blue, Blue, Scooter Luggage for Kid

we bought two of these bags for the kids. The bag seemed like it would be very sturdy, and as far as the scooter function goes, it probably is. But on our first real trip with this bag the handle became jammed and the button to lower the handle no longer works. So we now have a functioning scooter suitcase that can’t be used as a carryon. Hoping to get some product support! Edit: The seller reached out to resolve the issue and sent replacement parts that resolved the issue. Kids will very excited to keep using these!

We still love this item! Whenever my daughter hops on and zooms through the airport, everyone asks, where she got it from. It is pretty durable, thus far, as we do travel a lot. Wish they made this for adult sizes and weights...lol

The item arrived. It was great at first. The instruction manual isn't written well at all so it's hard to comprehend. We detached the luggage from the scooter for the first time in order to pack it, and now we can't seem to slide it back in. It seems to just jam and unable to slide down. Considering its for children you expect these things to happen a little easier. The manual doesn't explain it, there are no videos, and now we're stuck with a separate luggage and separate scooter and they weren't exactly cheap. So a regrettable purchase at this stage. Unless customer service is able to help us with reattaching the luggage.

Update: So I loved this suitcase. I actually just went to purchase another one, but couldn’t remember how big it was, so I went and grabbed our blue one from storage. For clarity, we used this ONE time in July. We got home from vacation and stored all of our suitcases right away. It’s now November and we are getting ready to leave for a trip. I pulled the blue one out to find that the release button (drops scooter portion down) wasn’t giving any resistance when pushed and wouldn’t release the scooter. I remember thinking the buttons seemed cheap, but they were at least functional at the time. No clue what happened, but my son was riding it into storage and it was fine. Let’s say something happened in transit, because to be fair, they aren’t really gentle with luggage. However, this is a freaking suitcase. If it couldn’t survive one single flight, then it is junk. Obviously way outside of the return window, but wanted to update to ensure my review wasn’t misinforming, especially considering how expensive these are. There’s no option to contact the company, so I’ll chalk this up to a lesson learned. So we got three different brands of scooter suit cases. There is no comparison. This one is great quality, and the biggest difference was how smooth the wheels maneuver. It holds at least 200lbs (we all tried it lol). It’s super easy to use, and the lock function is awesome. It does travel well, it just friends on what airplane you board. We had to take the wheels off the fit in the overhead on our first flight, but we didn’t on our second. It looks way better than the other options as well. I returned the other two and plan on getting two more of these.

Bought 2 of these. Used once and the scooter handle base keeps falling back into fold position and won't stay up. I have no idea how to contact seller for help. PLEASE HELP ME!!!!