Apple iPhone 14 Pro, 256GB, Silver - (Renewed)

The phone came in excellent condition as advertised. Zero scratches, battery at 100%. Highly recommend the seller.

Truly excellent condition. It’s like it’s brand new with no visible scratches on the item. Phone works well and the battery is 100% capacity! Happy with the service and will be happy to use again ❤️ Thank you.

If I could give them 0 stars, I would. I had bought a refurbished Apple iPhone 14 Pro from this seller and it died within a month of use. The phone got stuck in a “reboot loop”, then died, and when I took it to apple they said it was due to a software issue and it would have been cheaper to just replace it via Amazon. There were multiple issues with the phone; the microphone didn’t work properly and it was device banned on snapchat, they really shouldn’t have sold the phone in the first place. I have never returned an item on amazon before, so was unsure about what was required of me and of the seller - I mentioned this to the seller in the first message, and completely believe that they tried to take advantage of my apparent lack of experience. They asked me to send the phone back, which I did (over a month ago), but never offered to pay postage (they are obligated to) and I had only found out after looking through pages of terms and conditions and legislation. I ended up paying quite a bit for postage too, so that if it got lost I would be insured. Once they received the phone, they had pointed out that there was a crack on the back camera which I had then explained what had happened and that it was covered by the £87.69 Protectyourbubble.com insurance - this would cover accidental damage and theft. They told me that they needed to call me to talk about what we were going to have to do with the phone, and so I did. On this phone call they had said that I needed to send them £50 in order for them to fix my phone, saying it would be cheaper then getting it fixed somewhere else. luckily I had mentioned this to my mum as she thought something fishy was happening so I didn’t pay them instantly and instead tried to figure out my rights etc. Every time they had information to tell me about the phone, they would refuse to put said information into the moderated amazon chat that I had with them and would just ask me to call them. Even when I had asked them to say explicitly what they wanted from me in the chat they would just ignore it. I had told them time and time again that I need the information that they’re telling me recorded in the chat, saying “it's important to me that you tell me this information over this amazon chat, as I would like a clear and transparent line of communication” and their response to that was “No worries dear please feel easy everything recorded in amazon chat so please don't worry about it .please share a phone number our team will contact you resolve your issue”. Unbelievable! It got to the point where I had to write the information they had told me down as they literally wouldn’t and I was uncomfortable that this information was not being recorded. I also expressed the urgency of resolving the issue, explaining that it was causing me significant stress and affecting my mental health. As a university student, not having a functioning phone made it difficult to keep track of work shifts and my studies. Despite this, they basically ignored my concerns. Even after Amazon customer service intervened and directed the seller to provide a full refund, including my return postage, the seller still insisted on phone calls. I repeatedly asked for all communication to stay in the Amazon chat, where it could be documented. I even provided proof of my warranty entitlements to show that I shouldn’t have to pay for repairs. I contacted customer service multiple times, and they had sent messages to the seller through my account twice - stating I want a full refund - to which they replied, “Dear we can’t able to refund you because your phone is out of policy for refund but we will repair your phone for you please share a screen password we need to fix it.” They had my phone for a month, and had told me that I needed to pay them £50 in order for them to repair it, though as soon as I ask for a refund they no longer need me to pay for the repair? If that isn’t a massive red flag then I really don’t know what is. Luckily, amazon got involved again and I was finally issued a refund! I strongly recommend avoiding this seller entirely. If you need a phone, buy directly from Apple — dealing with this seller is simply not worth the stress, hassle, and potential loss of money. Dealing with New Phone House is extremely frustrating and from my experience they tried to drag out this process for as long as possible, probably hoping I would just forget about the phone so they could sell it to someone else. God bless Amazon, my saving grace 🙏

Appearance looks excellent, no scratches, screen perfect. Along with battery capacity is only 82% - it is not excellent. Cable for charger didn't work. I bought new one.

First off, the listing says that the delivery will take over a week, which isn’t correct. Mine was next day special delivery by 1PM from Royal Mail so it literally arrived the day after I ordered it, faster than Amazon shipping. Secondly, the phone itself is in pristine condition. There’s a couple small scuffs but at the end of the day, it’s a used phone, and they’re going to get some small scuffs. I’m over the moon about the condition of it, it’s perfect. All works perfectly with a battery healthy or 87% which is within the range stated in the description. The seller was also super helpful for me also. I required a separate customised invoice with specific device details for insurance purposes so I sent them a message and boom, within 24 hours, I had the exact invoice I required. Highly recommend the product and seller, just make sure it’s from the same seller I got (New Fone House). Highly recommend

I bought 2 iPhone 16 pro and the arrived quickly and in excellent condition. Great phones at less than half price of the new ones.

Phone arrived fast and product was cosmetically acceptable. The battery health however is just 83%. For context anything below 80% is considered faulty by apple. I understand iphones retain their value hence the high resell price but that is for a phone in perfect working order, a borderline faulty battery is far from this.

Iphone arrived within 24 hrs of order. Looks like a brand new item. Well pleased with service.

L’articolo acquistato è perfetto, corrisponde alle caratteristiche dichiarate dal venditore “ricondizionato eccellente”. Non presenta alcun segno d’usura nessun graffio su tutte le superfici. Lo stato della batteria è 88% il che ne garantisce una grande autonomia, per essere un prodotto ricondizionato ha un ottimo rapporto qualità/prezzo. La spedizione è stata accurata l’articolo era ben imballato e con caricabatterie e cavo non originali ma nuovi in dotazione. Nella confezione c’era lo scontrino fiscale. Sono soddisfatto dell’acquisto ottimo venditore lo consiglio.

Bad phone, the mobile service under settings is grayed out and therefore does not detect any sim. Likely a hardware issue. Not an easy problem to detect

me encanta el móvil viene como nuevo ni un rasguño, va perfectamente y la calidad buah me encanta y os lo recomiendo la cámara perfecta, el altavoz también

Empfehlenswert. Alles bestens.

Très bon article, quelques points blancs sur les arrêtes mais rien de choquant car c’est du reconditionné ( mentionné par le fabricant), batterie 100% et SIM classique