eufy Security HomeBase 3 (HomeBase S380), Smart Hub for eufy Devices

Excellent and required for your eufy home setup for security. I can't say enough good things about these guys. In the beginning I had connectivity issues and they respond immediately inside the app they'll email you, I'm very happy with it I have a drug dealer in criminal living next to me in my apartment building and I had one of his people trying random keys in my lock I couldn't believe it so I got my whole home set up eufy and it's been amazing a piece of mind is back I can leave the house again without worrying someone's going to break in I have two devices connected to mine I had such a good experience with my eufy doorbell and the home base I expanded and got a pan and tilt internal camera that can continuously record and you can manage all this from the home base. Like I said I can't say enough good things about these guys I just had a really bad traumatic heart surgery a while back and I wasn't in fighting form and I live in an area that's kind of questionable as far as the people living directly around me this is brought a lot of Peace of mind to my life there's so much functionality here I can't go through it all it's amazing you can expand the storage so I got an SATA drive I think I went with the two terabyte for a good price it slides right in so expanding is not a problem and the best part is the people will reach out to you if you have any trouble with it like they are good about it. There are no monthly bills you can opt for things like a video archive so you can continuously record and you can even get 24-hour monitoring but you really in my opinion you don't need to go that far with it just buying this you can integrate it into your home Wi-Fi and you can monitor it yourself when you're away through an app and like I say it doesn't cost a cent won't you buy it you're set up that's what I like they put you in charge now I opted for a year of off-site storage and it was pretty inexpensive I think was a few bucks for a whole year and like I said that's an option you don't even got to pay anything once you got this if you got a Wi-Fi in your home you got it under control you can sit for like all kind of things different profiles so how all of your security items will behave like how they behave when you're away how they behave when you're out of town how they behave when you're home and you can program it all these different ways and it's a pretty straightforward situation once a very small learning curve I'd say when you're into the heart of day two you'll have it pretty much figured out and mastered by day three and that's not just on it 24/7 when you first get it you're going to you're going to learn it of course but in a couple days you're going to have the whole thing set up and you'll be a heck of a lot more secure you can literally watch your cameras live while you're in the store away from your home, you can flip between camera feeds like I have one inside and one on my door I want it all through the home base 3, and I'll just check the door check inside it is it good thing. Very happy customer and I have and do recommend it to my friends and family. It's like ring but without having a monthly fee pretty Sharp

I should note, that I am only a week into usage after my purchase and setup/install of the cameras and Homebase. If anything collapses and my cameras assist Skynet in the takeover on August 29, 2025, then I'll update later. I ordered the S380 Homebase to accompany three Eufy S340 Solocams. Then I ordered a Samsung 870EVO 1TB SSD. Hooking up the Homebase was a simple as a) installing the app on my iPhone 15Pro Max. b) plugging the ether-net cord into my router and then into the Homebase c) plugging the Homebase into a power source and d) following the instructions in the app to gain access to the Homebase and the cameras (pushing the sync button, scanning the QR codes on the base and cameras). I cannot vouch for anyone else's experience, as I have only mine, but the walk-through on the app was straightforward and worked easily. I had no issue getting the Homebase to recognize my router and then getting the Homebase to recognize the cameras. Even after I accidentally turned off the power to it, it was nothing more than ensuring that it was plugged back in. Less than two minutes later, all cameras were communicating with the Homebase again and I could run through the menus and playbacks without a problem. Installing the extra storage drive - on the face of it - was super easy. Just unplug the base, attach the drive and slide it back into the base. The Homebase recognized my SSD right away (Use the app to check the status and whether or not it 'sees' it), and all I had to do after that was format it. Boom, I have enough storage I won't have to worry about it for an extended period. Again, I cannot speak to anyone else's issues, but my set up and experience so far has been seamless. I do wonder if firmware updates have resolved some of the issues other folks experienced. So far so good and I have no complaints at the moment. I do believe that having your router centrally located in your home will help with connectivity. Also, I noted that by simply moving the Homebase out from BEHIND a TV and instead to the left of it and thus closer to two cameras, connectivity improved immediately for one camera. Knock on wood, ALL three cameras are solidly connected. This system was a relatively easy choice for me. I had two people I trust recommend it. It was on par with or a little less than other brands with similar capabilities and features (Nest, Ring, Arlo). There is no subscription fee and with the ability to dramatically upgrade storage, you likely will never need cloud storage if you're just using it for home security (I would say a business might have different needs). Not having to pay a subscription fee will (albeit slowly) offset the cost of the system and SSD I purchased.

If you want to unlock the full potential of your eufy security setup, the HomeBase 3 (S380) is an absolute must-have. Here is why it easily deserves 5 stars: No Monthly Subscriptions: The main reason I got this. Having built-in local storage means complete control over my data and zero ongoing monthly fees. Expandable Storage: You aren’t stuck with limited space. The option to easily add a 2.5-inch hard drive or SSD for expanded storage gives total peace of mind for continuous recording. BionicMind AI: The facial recognition and smart detection are spot on. It learns over time, accurately categorizing people and reducing unnecessary motion alerts. Seamless Connectivity: It pulls all eufy devices together into one fast, stable, and unified ecosystem without relying on external cloud processing. If you’re running eufy cameras or doorbells, upgrading to the HomeBase 3 is a complete game-changer. Excellent performance and worth every penny!

I should have bought the Reolink Home Hub PRO. It's more $$, but doesn't have the flaws, development shortcuts, or security concerns this does! Bottom line: no one should buy this. It’s a complete waste of money. Other than letting you “consolidate the storage location” of your recordings, nothing else works as advertised. Every feature they hyped either fails outright or actively makes the rest of the system perform worse. You’re literally paying to downgrade your setup. Update: Save your money. Buy a 128GB SD card for your cameras and forget about this thing. The SD cards will be cheaper and actually work. I have nothing good to say about this device. It messes with your WiFi, it slows down live camera access, and it doesn’t filter or consolidate notifications. My camera gives off more false positives when connected to it, and it even greatly limits the range of some models. Once they’re paired with this box, they can’t use your existing WiFi because they’re forced to connect only to the homebase’s network. For example: Solocam S220. Which has an extremely poor wifi chipset and antenna inside. But this and you'll paying good money to make your setup worse. And the best part, Eufy clearly doesn’t care. A few simple options and this thing might have been worth it. Remember: after connecting any camera to this especially those that you configure multi bridge on, provided that camera supports it. Which not all of them do of course. If the connection to the home base fails due to a Wi-Fi issue or the home base being offline for some reason. Your recordings are lost. These devices do not *safe* fail and continue recording to their local onboard storage. Meaning you will have no records of the events that are happening even if you can go into the camera and see a live view. Just another example of how the homebase makes your cameras worse. Update: despite the matrix of supported cameras. Even for those supported, it doesn't mean you can use the "automation" option with them.... Again what a let down this thing is. Update: Since there’s no way to configure anything related to the WiFi network it creates, the device insists on using channel 11, which is an awful choice in my area. Because of that, I’m having to reboot it sometimes twice a day just to get the cameras that rely on this custom WiFi network to reconnect. I honestly can’t believe how poorly this entire system was designed. Update again: This thing can’t even consolidate notifications in one place. All my cameras are supported, yet some of them have their “smart” notification settings outside of the HomeBase. So now I have to configure the HomeBase and each camera individually. Total waste of money. Update: Just found out it can’t delete footage properly. If you want to remove a single clip, your only option is to delete the entire day. It'll let you delete the little “motion” or “person” markers, but those don’t remove the footage. They’re basically stickers. To delete anything real, you have to wipe every recording from that day. It’s like nobody designing this ever used it. Update: I'm honestly struggling to see the point of this device. At best it reduces a little battery drain or SD card wear on certain cameras. It doesn’t work with all Eufy products, and even when something does connect to it, that doesn’t mean it gains the features Eufy advertises. If this thing is supposed to handle the “AI” processing, that should apply across every camera since the work is done on the image. Instead, most devices barely change, and only a couple get a few new checkboxes. For example: I have two wall cameras that can connect to the HomeBase and store events on it. That’s it. No new AI features at all. It also can’t centralize or de duplicate notifications. There’s nothing “smart” about the alert handling. The only extra feature is triggering the built in alarm, which is great unless someone just grabs the HomeBase, because then you lose the alarm, the storage, and half your system. Update: The more you use this, the more you realize how bad it really is. No alerts when a camera goes offline. “AI” only works outdoors, in perfect lighting, at close range. Cars get tagged as “motion” almost every time. Known faces get labeled as “person.” I’ve never had a single pet recognized. Just more “motion.” A complete waste. Update: Learned another one. If you have a camera recording continuously and it’s connected to a HomeBase, when that camera goes offline you can only view the recorded events. The continuous footage you set up doesn’t show up at all. At this point it’s a major letdown in every possible way. Update: This is a security nightmare. If you try to join the device to your WiFi network, it rejects passwords with special characters. Then it creates its own hidden 2.4 GHz network with an SSID you can’t configure. You can’t change its channel to avoid interference. You can’t disable it. And the password it generates was cracked in under a minute. I recreated that same network on my access points just to extend coverage for setup, something this device should support without all this nonsense. Original: The Eufy HomeBase S380, like nearly all Eufy devices, is fundamentally cloud dependent. Despite Eufy’s “local storage” claims, you need an active internet connection for the system to work properly. Without it, you lose access to essential features, including viewing and managing your recordings. The cameras and HomeBase must communicate with Eufy’s servers for device recognition, playback, notifications, and app connectivity. If that cloud link is broken for any reason, every camera shows as offline, even though they’re physically up and connected on your LAN. This reveals the core problem: you cannot view or manage your own locally stored recordings without Eufy’s cloud being available. The system forces authentication and routing through their servers before the app can access local video. Your “local” system is only as reliable as Eufy’s cloud. Some wired cameras support RTSP, but only for the live feed. Recorded footage is still locked behind the Eufy app and their cloud gating. Many cameras don’t support RTSP at all. In short: your recordings may reside on the HomeBase, but the ecosystem is cloud gated. If Eufy’s servers go down, or your internet drops, your cameras and HomeBase become inaccessible for playback or monitoring. Eufy could have implemented local access through a web interface. They simply chose not to.

So far so good, we've had them for a few weeks now and they work very well, NO annoying pop ups to buy the monthly subscription, there were a few things to tweak in the system to extend the clip times etc, but found it very user friendly and easy to customize it to my preferences. Best of all is the outstanding clear picture that we get, even on the 2K cams, like I bought. We bought the Homebase S380 and three S220 outdoor solar cameras, we added a water alarm too, you can add up to 16 devices, a battery back up so you don't lose cameras in a power outage, and even an external hard drive for extra storage, though for the average homeowner the 16 gig the Homebase comes with is really plenty for most people's use in my opinion. The Solar S220s are keeping their charge very well. It's a very simple, user friendly, affordable system with no monthly fees, very happy with my purchase.

This provides a mechanism to store video and things centralized locally. Other options are on the web (for a fee) or on a storage card on each device itself (not centralized). You have to add a disk drive if you want any significant amount of storage (an additional cost). Over time, this should be cheaper than web storage, and has more privacy. Some other companies (Ring) may allow the police to view your videos without your knowledge. Using the HomeBase also opens up some other features. For example, you can set a "Home" and "Away" mode for all your connected devices in one place. Or to disable them all at once. If I'm out in the yard working, I can disable things so I don't get continual notifications. I generally have Home set up to notify only, and Away to also record video. There is also a Geofencing option, that gets set to Home presumably when someone with the eufy app is within some radius, and set to Away when no one is within the radius. However, I have not been able to get this to switch mode and it is listed as "new". I really like this idea, and I hope either I can figure out what I did wrong or eufy can correct things. Part of the reason I dinged this a star. This can also provide a chime for eufy doorbells. Otherwise, you have to purchase an eufy chime to get a ring inside. I first bought a floodlight camera. Then I added another couple cameras and the HomeBase. I added the HomeBase, then the new cameras. That was pretty straight forward. But adding the existing floodlight camera to the HomeBase was not intuitive. I called them on a weekend, and got an AI assistant, that was not able to help enough. They followed up with an email, with the same imperfect directions. I had updated everything to the latest firmware, so you would think this would have been an easy task. They were not telling me the right place to look, which was not obvious (Edge Connection). I was disappointed in having to use an AI with no person backup (presumably there is in normal business hours - but who calls then?). And email followup still didn't help enough. So customer support gets a bit of a ding for all this also. If you only have 1 camera, this device may not be worth it. It doesn't help enough with added functionality for just the singe device. And either storing things on the device itself or on the web ($3 for 1 camera at this time) is more cost effective. But, the added functionality, privacy, and web fee savings over time, make this a nice option.

Easy installation and recognized fast with my home internet. Easy hookup to the cameras. Love the fact that it accepts internal 2.5" HDD or SSD.

Happy with the homebase paired with my eufy e340. I had a problem with the base failing to record after several days. This turned out to be caused by overheating from the laptop hdd i had added to the base. The laptop hdd was too hot to touch when i removed it from the base. Once i replaced the hdd with an ssd the base has been working flawlessly. Its a shame because the instructions specifically say a hdd is ok to use. But in my case it was too hot. Overall i am happy with the performance after i have upgraded it to the ssd.

素人でも接続が出来ました。

perfect

The product works as described and was easy to configure with my S340 eufy cameras.

Fácil de instalar, compatible con toda la familia Eufy que tengo

I love this Eufy system anchored with Homebase 3. Easy to set up and works well. I set it up wired directly to the router which ensures it maintains a very strong connection to the other connected items in the ecosystem. I recommend it to others seeking to seeking to have a no subscription system and control over your data.