Yoolax Motorized Blinds with Remote, Blackout Smart Blinds Motorized Fabric Roller Shades Compatible with Alexa, Automatic Shades for Windows Custom Size (Light Grey)

5.0 out of 5 stars Outstanding Motorized Shades and Truly Amazing Customer Service! I recently ordered several custom motorized roller shades from Yoolax, and while the product itself is fantastic quiet operation, perfect blackout, easy remote control, and seamless smart home integration the real standout was their customer service. Out of the batch, three shades arrived in the wrong size (my fault on measurements, but still a hassle). I reached out to their support team via email and WhatsApp, and they responded incredibly quickly and professionally. Without any pushback, they arranged for replacements at no extra cost beyond a fair adjustment fee for the new fabric, and even guided me on transferring the motors to minimize downtime. The new ones arrived promptly, fit perfectly, and worked right out of the box. It’s rare to find a company that goes above and beyond like this, especially with custom orders. Yoolax turned what could have been a frustrating experience into a completely positive one. I’m already planning to order more for the rest of the house. Highly recommend Yoolax for anyone looking for high-quality motorized shades backed by top-tier support!

I ordered 3 sets of the Yoolax motorized blinds with remote, Blackout smart blinds motorized roller shades for our Master Bedroom, Living & Dining room. At first I only placed an order for the master bedroom by itself to see how they were. Delivery was fast and it took about a week. I setup the window blinds in the master bedroom and everything worked out well. Setup was easy and the blinds looked good. So we ordered 2 more matching sets (1 for the living room & 1 for the dining room). Once again shipping took about a week and they were both shipped together. (Did I mention they gave me a discount for ordering more than 1 set). I setup the living room blinds and they worked well and matched the good looks of the master bedroom blinds. Now the last window blinds were for the dining room. Setup was easy once again, however when the blinds fully opened I noticed there were 3 noticeable spots/stains on the window blinds fabric. I tried to wash out the spots/stains with cleaning solution and vinegar but I could not get the spots/stains out. I emailed Yoolax customer service to inquire how I can ship these back and get a replacement. Yoolax responded quickly (within 24 hours) and informed me that they would replace the blinds for free and ship it to me for free. Yoolax was great and their customer service was great as well. Any questions I had they would email me the answer within 24 hours. With 3 separate blinds I wanted them all to connect to the 1 remote control (Lightwirl - 60229) Instructions were confusing but this is how I finally figured out how to make 1 remote control connect to 3 different window blinds: Smart Shades Manual [58612] Remote Control - Motor Programming [Page 12] Enter Setting Mode 1. Hold “P1” for 5 seconds Green light flashing indicates setting mode 2. Choose the channel you want to set from “1-9” For example #1 should remain green (on) while the rest of the numbers are not green (off) ***Note: It will exit setting mode if hold “P1” for 5 seconds again or no operation for 3 minutes*** Next Step: Re-Pair the motor [Page 19] 1. Hold for 2 seconds——Blind jogs x 1 (up/down) 2. Press “P2” x 1—Blind jogs x 2 (up/down/up/down) 3. Press “P1” x 1——Setup complete now repeat for the other separate blinds. Overall, Yoolax has provided me with “Great” customer service and the 3 window blinds are great so far. There is also a 1 year warranty on the motor & battery. Lastly, I forgot to mention that I ordered the optional solar panel [60304] for each window blinds. So far the battery strength have been showing 100% full charged but I’ve only had these window blinds for the summer months so I am not sure how they will function during winter time. But I did connect the usb-c extension cord and strung it down the wall to the window still and if I do need to charge the battery I can just hook up a portable power bank to the usb-c cord.

As I write this review, I have had the shades installed for about a month. The product arrived carefully packed and in good condition. The build dimensions were spot-on, as I requested them, and fit correctly. The build quality was excellent, and the installation was effortless. It took me an hour to install two windows (one large, one small). My only hiccups were with the smartphone integration and the solar battery. On the smartphone integration, note that selecting the motor that works directly with Apple devices prevents you from having the valance covered in the same fabric (an issue with motor size), so they sent me the Zigbee motor instead (I really like having the valance wrapped in the same finish). To work with the phone using this motor, you need to add a Zigbee hub, which the manufacturer sent for a small fee after explaining. Setting that up was a bit of a pain - I am glad I have the physical remote as a backup because it sometimes does not connect. The other issue was the solar battery connector. The instructions are very sparse, so take it from me: the routing of the USB cable from the battery to the motor needs to be carefully chosen and taped to stay in place (I used Gorilla double-faced tape). If you fail to do this, the roller will eat up the USB cable and rip off the USB connector. I had to splice in a new USB cable (see pictures) to get my battery going after that happened (I am not sure the typical DIY handyperson would be ok with doing that; it required some soldering). So I docked it one star for these issues; I would have docked it two stars, but the customer support was excellent (all via messages, but responsive). I am happy with the result.