Hanke26 Inch Large checked Luggage PC Hard Shell luggage Top Opening Aluminum Frame Travel Luggage Suitcases with Wheels for Woman Men.(Bamboo Green)

I really like this suitcase, but within 7 months one of the zippers broke off and then a month later the second came off of one of the zipper lines. It is unusable. I reached out to the manufacturer to see if we could work something out, but no response. Therefore here is my review, unfortunately bad. Had the company responded I am sure this review would have been better. I refuse to replace suitcases once a year because of poor craftsmanship.

I purchased the 24 inch hard side earlier this year. I like the size and I like the top opening, but after one trip the zipper broke. On one slider the pull tab broke off and the other slider came off the chain. I have to use the slider with the broken pull tab to open and close the lid. There’s just a little nub to hold onto so it is difficult to do. I have contacted Hanke customer service four times and have not received a response. What is the purpose of offering a three year warranty if they don’t honor it?I would not recommend this piece of luggage to anyone.

CRA (road warrior) here. I spent $32K on airfare last year. I have worn out two roll-aboard suitcases. It was also time to replace larger vacation pieces. I ordered 20, 24 and 26. LOVE THEM! I wanted the convenience of the top-open (not clamshell!) and the support of a hard case. I researched extensively and purchased these. They are 10/10. They are lightweight, durable, attractive, functional and roll with amazing ease.

I really like this suitcase so far. I bought the 24" and 26" bags. The 24" was a bit too small for me so I returned it and got the 26". I travel by air about 24 times a year, usually on week long trips. I'm a mechanic so I pack some small tools when I travel. The front opening feature is absolutely the best. The bag rolls effortlessly through airports. The handle has a pushbutton release that does not stick out of the molded handle (You need this feature for air travel, trust me. If it protrudes, the handle button gets pushed when they throw the bags around. This unlocks the handle and it extends in the handlers cart and gets bent). With the front opening feature there is no more having to lay the suitcase out completely to find your things. You can use it just like you would use a soft-side in a hotel room. Even though it does not expand, the front panel is a bit pliable so you can "stuff" it with souvenirs or things of the like. It is not as forgiving as a soft-side but I have had no issues with it. So far I love this thing. I have had all types of bags and prefer a soft-side but wanted something that was more durable. Soft-sides get ripped up pretty quickly with air travel and the ones made today are getting really cheap. They call it "featherweight" technology to save weight, when in reality they are just made of cheaper materials. They don't hold up. The Hanke suitcase is a bit heavy though. The 26" bag is just over 10lbs unloaded, so be aware of that as 50lbs is max on most domestic flights. This thing is built very well and seems like I will have it a good while.

Overall, I am satisfied with this suitcase after 4 flights.The purchase experience was difficult - my order did not arrive on time, I received several different answers from several different reps about where it was, what happened to the shipment (with one even telling me it had been cancelled, and when I would receive it, none of which were correct. I felt that most of the reps were just telling me what they thought I wanted to hear rather than attempting to determine what actually was happening. I am very dissatisfied with Amazon customer support to say the least!With that said, the suitcase itself is very nice. The wheels are smooth, the suitcase is lightweight and easy to manage, and although it's not as deep as some other 24" rolling suitcases it holds quite a bit. The top-opening design is much easier to manage than the traditional clamshell design of most hardsided luggage.One significant omission is the lack of expansion. There is a middle joint around the circumference of the suitcase that could be used for this purpose, but it is a hard joint with no expandability at all. Adding this feature to a future version would make the suitcase just about perfect.I can't comment on the quality or ease of use of the locking mechanism because I just don't use it. It's not necessary, and I'd rather not give TSA an excuse to break my zipper pulls because they don't want to go in search of the appropriate "TSA compliant" key.Aside from the delivery and Amazon customer support issues, I am pleased with this purchase.