NEW E4830 DuraXE Epic AT&T/T-Mobile Flip Phone 16GB Rugged 4G LTE Black (2 Year Kyocera Warranty) Kosher NO Verizon

Seller answered all my questions before I bought this phone. Shipping was fast. This is my second Kyocera phone. Last one lasted over 10 years. This is the best phone if, like me, you don't want a smart phone. My phone was brand new in an unopened box. AT&T got it up and running right away.

The battery was critically discharged upon arrival. Both Amazon and Kyocera have refused to help me with this. I tied to inquire from the Seller Amazon shipped for But no luck there either. BEWARE

Customer service is key to any business and these folks delivered. Upon arrival, problems were encountered. No request for the unlock code and no service. Consumer Cellular is the provider and claimed that they did not support Kyocera phones, even after I had confirmed they did prior to this purchase. I contacted the seller who was very sympathetic, reassured that yes Consumer Cellular does in fact support this phone. They offered several options over several days via messaging through Amazon. None worked. Adding a new APN into the phone sounded like a good option, but the phone would not let me save said new wizardry. Frustration levels were high on my end after repeated contact with them and Consumer Cellular. The problem ended up being that there was indeed nothing wrong with the phone, Consumer Cellular had de-activated the Sim card from the old phone. Also a Kyocera from my time with AT&T they let me bring to their company. The new one activated on their system, but not on the phone. A new Sim was requested. Surprise! once received, Consumer Cellular contacted to activate it, the phone was then operational. My apologies that this is long, but after reading all of the negative reviews about this phone I thought it necessary. A kudos to Travis, who beared with me offering support and troubleshooting for days. I am very happy with this phone and would recommend it to others. Do not take your cell phone providers word that it is the phone and not their inabilities.

Phone is OK, but, trying to get more information from a manual was the most difficult part of the purchase.

they say it is unlocked but it comes locked and to unlock it is frustrating experience

I like this phone, but there's some issues. - Just to clarify, this is not carrier unlocked. To get this phone completely unlocked, it requires having AT&T for 6months, and their customer service is horrible. Service is 0-2 bars for us and we live in a big city. - The ePTT feature is also no longer supported by either verizon nor AT&T, so this feature is useless. To be fair, the push to talk was a fun feature i looked forward to but it still would rely on cellphone service to operate, so there's no hard advantage compared to just calling whomever. - We would like it unlocked to switch to Mint mobile. With Mint its cheaper and better reception and customer service. Why I still like this phone. - Removeable battery and cheap to replace. - Only a camera that faces away from me when open. - No apps (i like my phones to be "stupid") - Endurable & Water resistant

My husband is very hard on phones, he used to go through a phone a year or more (dumb phones only). This is the second Kyocera he's had, the first one lasted 4 years. He's a welder so he works in a machine shop and with it being on a belt clip it gets banged up quite a bit. The last one went through the washing machine a few times, down the stairs due to the belt clip breaking one or twice as well. The washer and dryer turned out to be too much but the only issues the last one ever had was the battery was clearly wearing out towards the end. Highly recommend these phones if you're similarly hard on yours.

Phone got her on time is 1 star because we really needed it. Phone is locked code would not unlock with code. Reached out to seller more than once to no avail. Don’t know how they stay in business. Requesting immediate refund! Pamela Kirby