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Desert Online General Trading LLC

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Q: How can I find the perfect size?

Crocs use US sizes, which you can find on the sole of the shoe. To ensure you get the correct size for your location, check our size chart below for size conversions. If you usually wear a half size, we recommend ordering the next whole size up.

Q: What is the difference between the Standard, Relaxed, and Roomy fits in Crocs shoes?

Standard fit: Snug, conforms closely to your foot.

Q: Can I expose my Crocs shoes to high heat or intense sunlight?

It is not recommended to expose your Crocs shoes to extreme heat or intense sunlight for extended periods. The unique nature of Crocs PCCR material may cause them to warp under high temperatures.

Q: How should I clean my Crocs shoes?

Clean your Crocs shoes by hand washing only. For models with a lining, use a mesh fabric or a delicate cycle (up to 30°C) if machine washing. Note that machine washing is at your own risk.

Q: What material are Crocs shoes made from?

Crocs shoes are made from a proprietary closed-cell resin called Croslite. This material provides softness, comfort, lightweight feel, and non-marking qualities that are beloved by Crocs wearers.

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Have a Question? See What Others Asked

How can I find the perfect size?

What is the difference between the Standard, Relaxed, and Roomy fits in Crocs shoes?

Can I expose my Crocs shoes to high heat or intense sunlight?

How should I clean my Crocs shoes?

What material are Crocs shoes made from?

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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