Poolin EOC06 Large Hoop Embroidery Machine, 11 x 7.9 in Embroidery Area

Purchased my machine in June. But before I even purchased, I joined Poolins Facebook page and asked questions. Customer service contacted me before I even purchase to see what I needed or any help they could offer. I’ve reached out to them on several occasions for trouble shooting things (user errors) Their customer service was absolutely amazing! the machine has been so easy to use and beginner friendly! I’ve never messed with a sewing machine or embroidery machine and this has been so easy to use. The machine overall is durable and all the accessories I got with my kit was a great price.

I had been wanting an embroidery machine for, almost forever and this one showed up in my Facebook feed. I did some research, saw good reviews and the price was right so I bought it a month or so ago. The machine arrived with thread and pre-wound bobbins. In the machine box they have a nice tool kit, a few spools of thread a cover and the machine and 4 hoops. The only complaint I have was there was a hoop clip missing and I have not been able to figure out how to get one sent to me. The instructions are clear for threading and loading the bobbin. I find the embroidery software to be clunky, but that could be me. My son bought me Hatch embroidery software and I have had no problems saving designs to the DST format and using them. The customer service/assistance for the questions I have had so far has been outstanding. There is a time zone difference but they always respond to my inquiries. I have been super happy with this purchase and I would definitely recommend this machine. If anything changes significantly I will come back and update, for now I just need to plan what I want to make.

I absolutely love my Poolin embroidery machine! It’s easy to use, produces beautiful embroidery, and has been very reliable. What impressed me most was their excellent customer service—friendly, responsive, and always willing to help. Highly recommend both the machine and the amazing support!

I just received my first ever embroidery machine, the Poolin EOC06 and immediately after the unboxing I began to set it up. Using the manual that came with it and the Youtube instruction video threading the machine was a breeze. I did my first embroidery project which was the "I Love You" built in embroidery with the heart and when it came to the color switching the machine prompts you to change the color in which I did. starting the machine once again was a breeze after the color switch. The only problem I encountered was user error because of the tension not being as tight as it should have been so I had to use a much slower speed and because of the tension being not what it should have been the thread disengaged from the needle and I lost my place in stitching. I rethreaded the needle but given that I am a newbie at embroidery, I did not know how far to go back to pick up where I left off embroidering so I have a small spot which was not finished. Again, user error and a learning curve for me. Second issue was I had the spool thread too tight, and it snapped. User error again. I fixed that and went back to embroidering. I did receive assistance from Kevin Xu the Technician from Poolin and he assisted me in downloading the new upgrade and walked me through some my errors to help me fully understand what I needed to do so I would not face these minor issues any longer as a newbie. As for noise level, you would not even recognize the level because it is very little. To me it is pretty much a quite low noise machine. Poolin have such excellent technical support and work with you until the very end to your succeeding in what you are trying to accomplish. Best support and everything went smoothly. Kudos to Poolin. The ease of use of the Poolin EOC06 is excellent for someone just starting out and as well as a seasoned embroiderer. I recommend Poolin if you are looking for a great ease of use machine, great price and technical support.

Amazing and Smooth sailing! I bought this machine knowing it wasn’t plug and play. You have to be realistic with any kind of new craft. Let me tell you, within 24 hours of having this little workhorse, I could not be happier. I still have a lot of learning to do, but I have the confidence to keep going! I ran it so long that when my bobbin was out, it warned me. It tells you exactly when you need to change thread colors (if your pattern is set up correctly). Comes with some super cute preinstalled patterns and good fonts. Enough to get you up and running and learning the ins and outs of your machine. If there are issues, chances are, it’s user error-100% of the time in my instance with the 2nd machine. Learning to thread and rethread and rethread is pivotal and following the steps is very important. I am an experienced quilter and have been sewing for years, but never owned an embroidery machine, so I am very green when it comes to embroidery. This machine is amazing and easy to learn!! The bundle is amazing and literally comes with everything to need to learn how to use it. Stabilizer, thread, needles, scissors, everything. Need assistance? Tech support is phenomenal. Willing to make personalized custom videos walking you through exactly what you need to do (My first machine wasn’t quite right, so I needed tech support, second machine, I did not need any tech support). Tech support checked in on me through the return of my first machine and continued to check in until my second was up and running. Tech support is top notch. I paid for my machine, not being paid for my review, just needed to get info out there that is machine is legit. If you are considering an embroidery machine, I would not hesitate to recommend this one. Pictured is my tester shirt. I’m not wasting a bunch of items learning my machine, so why not just learn different patterns and techniques on one item? I learned some things and improved with each pattern. My suggestion-after you order, find the Poolin YouTube and watch all the videos before your machine comes in and then again once it arrives. I can’t say enough about this great machine!

This machine is so fun. I’ve mad so many things for my family and friends. My advice for anyone new: be patient, it can be challenging but the results are worth it. If you ever run into problems just reach out to Poolin Tech Support via Facebook. They are amazing and extremely knowledgeable. Show them pictures and/or videos of your issues and they can immediately diagnose and solve your issues.

I love learning how to make beautiful embroidery with my PooLin EOC06! I had never used an embroidery machine before and I had to learn a few things about fabrics and using stabilizer, but the machine really does all the work. Following easy directions I was able to create something right out of the box! I also had the opportunity to use the customer support recently and found out how wonderful they are when it comes to helping their customers. Communication by messaging was very easy and quick! Five stars for customer service! All in all I'm very happy with my Poolin. The amount of projects you can create is endless and having the large size hoop is awesome for embroidery on large areas. It's a lot of fun!

I had a great experience with Poolin’s customer service. I was having trouble with my embroidery machine, and they took the time to help me troubleshoot the problem and it came clear that the machine needed to be replaced, they made the process easy and sent me a brand-new one. I really appreciated how helpful, responsive, and understanding Kevin X and Holly Y were throughout the entire process. It’s reassuring to know that a company stands behind its products and takes care of its customers. I’m very happy with the service I received and would definitely recommend them!

Por ahora, perfecto, llevo aproximadamente un año y no me ha dado problemas.

The machine is amazing i love it so much And the poolin team are so helpful ❤️ It’s worth the buy. Just go for it

I need to start this with, I'm a complete beginner, I've never even seen an embroidery machine in real life, after months of searching, I bought the Poolin EOC06 because of the price and size of the hoop. Well I could not be happier, I was able to embroider something straight away without any help, the machine is super self explanatory and their Facebook group is filled with helpful advice and tips. Customer service so far has been amazing, I've not had any issues, yet they still reached out to let me know who they are and how to contact them. I'm super impressed!

I’m new to machine embroidery and have been using this machine to teach myself everything from basic designs to patches and my own digitized files. There’s definitely a learning curve with embroidery, but the machine itself has been very user-friendly and I’ve been really impressed with what I’ve been able to make so far. I’ve also contacted Poolin support while troubleshooting and they’ve been responsive and helpful in working through things with me, which I really appreciate as a beginner. I love the different hoop sizes included, the built-in designs, and being able to import my own files. I’m still learning, but overall I’ve been really happy with the machine and I’m excited to see what else I can make with it.

Easy to use, smooth, and produces neat, professional embroidery. The large working area is very useful. I’m very happy with it and highly recommend it.