TUF Gaming WiFi 6 Router (TUF-AX4200) - Dedicated Gaming Port, Dual 2.5G Port, 3 Steps Port Forwarding, Extendable Router with AiMesh Technology, AiProtection Pro, VPN, Instant Guard

This router was a big disappointment. The coverage in the 5 GHz band was terrible in my 2000 sf ranch home. I had persistent connectivity issues consisting of dropped connections and poor throughput. The 2.4 GHz band was better but not much. I purchased this router based upon the Consumer Reports rating - it was the highest rated non-mesh router they has reviewed to date. Lately I have seriously begun to question the reliability and thoroughness of Consumer Reports ratings based upon this product review and other products that I have purchased based upon their ratings. I was too late to return this router as I had thought there might be an issue with my connected devices. However, I finally decided to purchase a TP-Link AX1800 that was $55 on Amazon vs the $165 I paid for the ASUS router. Both are WiFi 6 routers. The TP-Link router has been excellent. Easy set up with great range and connectivity in both the 2.4 GHz and 5.0 GHz bands.

Absolutely crushed by how awful this router and experience ended up being. I have been an ASUS fan for years, recommend to clients at work, etc. I upgraded to this router because it was the top-rated device on consumer reports and the ASUS brand. After about 7 months, the speed for both frequencies became erratic and nearly impossible to use (speed always slow, kept dropping to 0). ASUS tech support was unreachable by phone, which kept dropping the call while on hold, so I was stuck with the chat support as they strung me along with endless troubleshooting that went nowhere until I insisted on a replacement. They have continued, for weeks, to string me along, sending me to different reps and managers, all telling me to continue waiting "1 to 2 business days" and then never contacting me in any form until I contact them again. I still, after over a month of no internet, have yet to receive any replacement. I gave up and bought a new device and ASUS says they "can't" give me a refund. I cannot overstate how disappointed I am in this company and product; I cannot foresee purchasing from ASUS again after this awful experience.

First, my compliments to ASUS tech support team in USA, they are easy to reach and very willing to assist in trouble shooting a problem. The Router is supposed to have 2.5G speed capability, when I installed it would match my service providers speed with 1G up and 1G down but only with hard cable connection to my PC. WIFI speed was less that 130 MPS up or down. I called Asus support, after approx. 15 minutes on the phone with their tech support and them guiding me to change number of operating parameters on the router the WIFI speed improved to 750 mps U / 800 D. 2nd problem encountered is signal strength , standing next to router I can get 750/800 mps, at 20 ft distance the speeds drop by 80%, hence from router location to 20 ft best speed was 130 mps, at 25 ft it was down to 80 MPS. 2nd call to their tech support requiring more check and changes to router settings did not produce any improvement. Given lack of adequate speed at minimal distance, I had not other option than returning the product.

Works great. Easy setup. Only gave me a 100mbs cable for some reason tho.

Pretty solid router that initially impressed with speed and range, but very quickly started to become a nuisance. Certain ports seemed to be locked at 100 MB speed at times (despite being 1 GB ports), while connections would drop randomly throughout the day. Replaced it with a TP-Link and have not had any of these problems. I bought this initially to replace an older TP-Link Archer gaming router that had started acting up after several years, and based on Consumer Report's very high rating of this particular router. Maybe mine was a lemon, but I don't have to patience to continually troubleshoot my router as the return window dwindled, so I returned it.