Two hours, many calibrationa, 1 minutes later: "The tank is empty or removed" error message that doesn't go away. Frustrating. Help?

Please follow the steps below to calibrate your fountain step by step: 1. Place the base separately on a hard, flat surface. 2. Enter the DEVICE SETTING and Tap the "Calibration." 3. First Step: Confirm and Calibrate the base first. (Do NOT place the water tank or anything on the base.) 4. Assemble the tank without adding water and install the filter(pump, water pipe, water tray, filter lid, and spout). 5. Second Step: Place the water tank on the base and confirm the calibration. (Do NOT add water and install the filter.) Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Is this cat water fountain suitable for dogs?

Hi friend, Thank you for your question. This cat fountain is not recommended for dogs, only recommended for cats. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

Will this send a push notification to my phone when the water level is low?

YES. You will receive a low water alert from the APP, but you need to turn on the notification permission for the PETLIBRO APP on your phone first. Should you have any questions, please reach out to our support team. (Attached to the user manual) Have a great day!

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