Question 1

Will this work on the grass

Accepted Answer

Dear Customer,
Thanks for your question.
No, the pony can't work on the grass, which will be stuck the wheels.
The toys can work on wooden foor, thiner carpet, asphalt and other smooth & hard roads.
Hoping it can helpful for you.
Have a ggod day.
WondeRides

Question 2

What has happened if the pedals no longer go up and down? It doesn't move and only owned for 1 month.

Accepted Answer

Dear Customer，

Thanks for your question.

The reasons possible wheels are stuck, pls check them according to below steps.
1.Pls check the stop rings of all wheels, making sure all the safety locks are in the downward position.
2. Please check if the hoof is caught in the wheel. If the hoof is caught in the wheel, take it out.
3. Check if foreign objects such as hair, pet hair, etc. is in the wheel and between  the fork. If foreign objects are caught, please clean the foreign objects.

Hope the pony can work well after checking and if not, pls contact us via purchase order, we will do our best to help you.
Have a good day.

Cassie

Question 3

Are the foot pedals adjustable?

Accepted Answer

Dear Customer,

Thanks for your question.

The foot pedals can't be adjustable. 
And here is riding steps for your reference.
1.The rider sits on the raised seat, and gravity causes the seat to move downwards. At the same time, the front legs of the horse are forward and the hind legs are backward. Therefore, the human body descends, the knees bend, and at the same time, the waist is arched, the body is leaning forward, the hands push out the handles, and the arms straighten.

2.Legs tread on the pedals hard, the body rises, the seat is released, and the front and rear legs of the horse close. The human body is supported by the saddle, the legs are straightened, and the hands are pulled back. The waist returns to straight, showing a state of chest and head up.

3.Then, the rider sits back on the saddle, and the power is transmitted back and forth to achieve smooth riding movements.

Have a good day.

WondeRides Service

Question 4

La talla s o m tengo una niña de 2 años cual es la diferencia no especifica ?

Accepted Answer

Estimado cliente,

Gracias por tu pregunta.

Hay dos tamaños para los juguetes de pony Wonderides: tamaño 3 y tamaño 4 en lugar de S o M.

Talla Talla 4 para edades de 4 a 9 años.
Peso del artículo 88 libras
Dimensiones del artículo LxWxH 31.5 x 15.4 x 36 pulgadas

Talla Talla 3 para edades de 3 a 5 años.
Peso del artículo 88 libras
Dimensiones del artículo LxWxH 27.6 x 13.4 x 30.1 pulgadas
Espero que sea útil para ti.

¡Que tengas un buen día!
Cassie

Item Weight	21 Pounds
Item Dimensions L x W x H	31.5"L x 15.4"W x 36"H
Size	Size 4 for Age 4-9
Is Assembly Required	Yes
Theme	ride on horse
Material Type	Steel

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WondeRides Ride on Horse Pony Cycle Riding Horse Toy for Kids, 36 Inch Height Riding Pony Rider Plush Giddy up Rocking Mechanical Walking Animal with Wheels No Battery Size 4 for Child Age 4-9 M445

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