The pad keeps coming off when mop inserted into bucket, why it doesn't work?

NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!

Why the lid comes off when bucket lifted?

It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!

What can I do if any accessories (include mop handle or cleaning cloth or mop-head) missed or broken?

JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!

"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!

The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.

The mop-head is difficult to go inside into bucket, why?

Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilting mop at some angles maybe helpful.

Desertcart Logo

Deliver to Sri Lanka

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🧼 Clean smarter, not harder—join the JOYMOOP revolution!

SPACE SAVVY STORAGE - Compact design fits all parts neatly inside the bucket, perfect for tight laundry rooms.
CUSTOMIZABLE COMFORT - Extend or shorten the stainless steel handle to fit your height and cleaning style.
EFFORTLESS 360 REACH - Glide into every corner with a mop head that spins freely for spotless floors.
DUAL CHAMBER INNOVATION - Wash and dry your mop in one bucket—no more dirty water mishaps.
SUSTAINABLE CLEAN ROUTINE - Includes 8 washable microfiber pads with strong absorption—replace every 1-2 months for peak performance.

The JOYMOOP Mop and Bucket Squeeze set features a 360-degree rotating mop head and an adjustable stainless steel handle extending from 26.5 to 60 inches, enabling thorough cleaning with ergonomic ease. Its innovative dual-chamber bucket separates washing and drying, preventing dirty water contamination. The compact design allows easy storage, while 8 washable microfiber pads ensure strong water absorption and long-lasting use. Ideal for professionals seeking efficient, space-conscious home cleaning solutions.

Specifications

Included Components	1 x Bucket, 1 x Mop Head, 1 x Pad, 1 x User Manual, 5 x Mop Handle Rods, 7 x Extra Pads
Item Volume	6.5 Liters
Special Feature	Adjustable
Item Weight	4.85 Pounds
Unit Count	1.0 Count
Brand	JOYMOOP
Manufacturer	JOYMOOP
Size	番型 #2124 + 長いモップ+ 交換パッド 8枚
Care Instructions	For a long lasting feel, we recommend replacing the pads every 1-2 months until you increase the frequency of use, Insert the 3 tabs (mop head) completely into the 3 slots and place it to the bottom
Maximum Weight Recommendation	1984 Grams
Assembly Required	Yes
Product Dimensions	25.5 x 18 x 38.6 cm; 2.2 kg
Package Weight	2.32 Kilograms
Batteries Required	No
Batteries Included	No

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.