Hotel Chocolat - The Velvetiser System - in-Home Hot & Cold Drinking Chocolate Machine - Barista-Grade Drinking Chocolate Maker - Chalk Edition - Ideal for Gifts

Okay yes you could buy a milk frother. Or you could whisk milk in a pan and heat it. Absolutely you could, and this review isn't for you. This is perfect for me, who struggles with a lot of culinary processes: getting things to the perfect temperature, measuring the perfect amount of milk, getting the whisking just right, having to watch the pan like a hawk... This, you follow the instructions, wait two minutes, perfect hot chocolate. The Velvetiser is amazing for someone like me: I have hand-eye co-ordination issues and this means I don't have to make an almighty mess and ruin a pint of milk before I get it right, just to have a good hot chocolate at home. It's a bigger outlay to start with, and if you use Hotel Chocolat's own sachets it will seem additionally expensive - but it's already paying for itself. I love a hot chocolate from a cafe. They've been my indulgence for many years now, especially Christmas flavours. But now I think, I can make something even nicer at home - and so I don't buy from a cafe. Over time, it will save so much money. I haven't tried the cold chocolate yet, but I'm sure that's really nice too because this thing is so good. When you actually get it and look at it you can see how everything that's gone into it is precision designed, from the whisk to the way it pours (perfectly - absolutely no spillage). It's actually easy to clean unlike some of these things that'd claim they're easy clean when they aren't. The whisk comes right out so you just run it under the tap, wipe out the pot, you're done. A premium item for sure but if you love hot chocolate, and you want something that makes that so easy at home - this is worth the price. PS Hotel Chocolat's peppermint white flavour tastes like candy canes, do try it this festive season!

The Hotel Chocolat Velvetiser System delivers exactly what it promises: barista‑level hot chocolate at home with almost no effort. From the first use, it’s clear how well‑designed the machine is. The build quality feels premium, the controls are simple, and the whole process is surprisingly quiet. You just add milk and chocolate flakes, press the button, and within a couple of minutes, you get a perfectly smooth, velvety drink with zero lumps and no burnt bits at the bottom. What really stands out is the texture. The Velvetiser creates a consistency that’s incredibly rich and silky - far beyond what you can achieve with a microwave or saucepan. The temperature control is spot‑on - hot drinks are warming without being scalding, and cold drinks come out chilled and creamy without any separation. It heats the hot chocolate to an ideal temperature - warm enough to feel indulgent but never scalding. The included chocolate sachets are high quality, and while you can use your own chocolate, the Hotel Chocolat blends really showcase what the machine can do. Cleaning is another highlight. The non‑stick interior makes rinsing quick and effortless, and the whisk pops out easily. It’s the kind of appliance you actually enjoy using daily because of the convenience. Whether you’re making hot chocolate, cold drinks, or even frothy milk for coffee, the Velvetiser consistently delivers café‑quality results. It turns a simple drink into a small luxury, and for anyone who loves chocolate, it’s a five‑star upgrade.

I had the older version of the velvitiser but it had been used so much I felt an upgrade was necessary. This one is the perfect upgrade. I use this everyday for my coffee and love the smooth texture of the milk and the perfect pint of froth. The capacity of milk it holds is perfect for me.units use it for their hot chocolate and love it too, so easy to use. It is a tad expensive but I have tried the cheaper versions and finally gave in and don’t regret the upgrade at all. I would recommend this whole heartedly especially if you have a coffee machine and wfh as it is the perfect morning treat without spending too much per day. It works out to be worth every penny.

Brilliant product though very expensive. Unfortunately, box dumped on doorstep in public view not in safe space: no knock or warning. It says handed to resident but it wasn't- untrue (no photo - only of product). Very expensive item to just leave at front door. Trying to complain but impossible on website to find a means... so regrettably putting here. Luckily, found on doorstep and product is excellent so no reflection on the brand!

Very good product, expensive for what it is but I believe it’s worth it

My second one and the base (the weak point) has gone again but this one was a record, one use

Lovely looking and makes the perfect hot chocolate

Great item ( lovely hot chocolate) one star off is the price is a little expensive