What is the return policy on this product?

Amazon says you have one month. The cost of toothpaste and brush head will be deducted.

My dog gets tummy issues from sorbitol so we usually just brush with coconut oil- will this product still work even if we can't use your toothpaste?

Yes - ultrasound wave cleaning will still work - provided there is a coconut/saliva liquid present on the teeth and gum surface to serve as ultrasound transmission medium. However, the cleaning performance will not be same and the cleaning process may take much longer. The best cleaning performance you will achieve by using the emmi-pet ultrasound toothpaste. Its formula is enriched with nano-bubbles and has the right properties / consistency for best ultrasound wave cleaning performance.

When i turn on the emmy-pet the green light goes on for a short time then turns itself off. the blue charging light also keeps going off? why please?

How long is a short time? 2 mins? If that is about as long as it stays on, that is normal. If it is less than that, there could be a few

I bought the set. the manual said, i have to charged first for 24 hours straight. i did. the light still red on it. what does it mean? not working?

I found not only is it hard to read and understand, but it is so pale I never was sure what color it was.I don't use this expensive an difficult to use toothbrush anymore. But if you take the brush off the base and snap on the brush then turn it on it should run. Go with that answer.Otherwise write the manufacturer.As I said, I bought and tossed this expensive toothbrush.

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Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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Emmi-pet basic set for dogs - electric ultrasonic dog toothbrush (version 2.0)

Product ID: 77334879

Details

Age range (description)
Adult
Brand
Emmi-pet
Colour
White
Item firmness description
Soft
Material feature
Sustainable
Number of items
1

⚡96M ultrasonic vibrations/min

🦷Gentle, scrub-free cleaning

🫧Ultrasonic microbubble toothpaste

Description

🦴 Elevate your dog's smile game with ultrasonic precision!

STRESS FREE ORAL CARE - No scrubbing needed—perfect for dogs that resist traditional brushing.
BATTERY POWERED CONVENIENCE - Includes AA battery for immediate use—portable and hassle-free.
UNIVERSAL FIT FOR ALL SIZES - Comes with multiple brush heads tailored for dogs big and small.
REVOLUTIONARY ULTRASONIC POWER - Delivers up to 96 million vibrations per minute to dissolve plaque effortlessly.
DEEP CLEANING MICROBUBBLE TOOTHPASTE - Special formula penetrates tiny gaps to eliminate biofilm and bacteria safely.

The Emmi-pet basic set 2.0 is an ultrasonic dog toothbrush system designed to combat bad breath, tartar, and gum inflammation by delivering 96 million gentle vibrations per minute. Paired with a unique microbubble toothpaste, it cleans deep into hard-to-reach areas without scrubbing, making oral care stress-free for dogs of all sizes. Battery-powered and easy to use, it offers a scientifically advanced alternative to traditional brushing, promoting healthier teeth and gums.

Specifications

ASIN	B00JG80IMC
ASIN	B00JG80IMC
Age Range Description	Adult
Animal Theme	Dog
Batteries	1 AA batteries required. (included)
Brand Name	Emmi-pet
Bristle Material	Nylon
Colour	White
Customer Reviews	3.4 3.4 out of 5 stars (371)
Customer reviews	3.4 3.4 out of 5 stars (371)
Global Trade Identification Number	04040513660052
Guaranteed software updates until	unknown
Handle Material	Plastic
Included Components	1 x emmi-pet 2.0 ultrasonic toothbrush, 1 x charging station, 2 x Emmi-pet ultrasonic toothbrush heads (1 x large/1 x small), 1 x Emmi-pet ultrasonic pet toothpaste, brushing timer
Is discontinued by manufacturer	No
Item Dimensions	29 x 43 x 250 millimetres
Item Firmness Description	Soft
Item Weight	90.33 Grams
Item model number	68015999
Manufacturer	Emmi Ultrasonic GmbH
Manufacturer	Emmi Ultrasonic GmbH
Manufacturer Part Number	4040513202368
Material Features	Sustainable
Model Name	Ultrasonic Toothbrush
Model Number	68015999
Mount Motion	stationary
Number of Items	1
Number of Pieces	8
Number of settings	1
Operation Mode	Automatic
Other Special Features of the Product	Electric Toothbrush
Package Type Name	Box
Power Source	Corded Electric
Product Dimensions	2.9 x 4.3 x 25 cm; 90.33 g
Reusability	Reusable
Target Audience	Unisex-Adults
Theme	Animal
Toothbrush Head Shape	U-Shaped

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