Question 1

Do these last?

Accepted Answer

Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats.

Counterfeit Beats products are cheaply made and don’t provide the same listening experience that makes Beats stand out from other audio electronics. We always recommend purchasing from an Authorized Retailer so that you can be sure you're getting an authentic device. Please review this resource on safe buying and spotting fakes: https://www.beatsbydre.com/support/safe-buying

We recommend that you register your Beats by Dr. Dre product after purchase. Learn how here: https://www.beatsbydre.com/register

Be sure that the serial number on your box matches the serial number on your device. Please review this resource to find your serial number: https://www.beatsbydre.com/support/how-to/find-serial-number

Beats and Apple offer a limited 1-year manufacturers warranty. Other retailers may offer their own separate warranties or protection plans (check with the individual retailers for their terms and details). Please visit our Service and Warranty page for information on Apple and Beats products: https://www.apple.com/legal/warranty/products/accessory-warranty-english.html

Or contact Support to find out if your product is eligible for service or repair: https://getsupport.apple.com/?caller=bbd&PFC=PFC6007

Question 2

Mine won't even turn on?

Accepted Answer

Some Beats products have some charge out of the box. If you still can't turn them on after charging them, you can reset the headphones or update the firmware by downloading the Beats Updater from the Beats website and following the on screen instructions. To reset your Beats X earphones, hold down both the power button and volume down button for 10 seconds. When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again. If your'e still having trouble, you can exchange your earphones or contact Apple Support:  https://www.beatsbydre.com/support/service-warranty

Question 3

How heavy is it? The description says 2 pounds, but that would make it the heaviest headphones in the world. That's like wearing a barebell.

Accepted Answer

Beats X are lightweight and some people forget they are wearing them. 2 pounds may be the shipping weight for the box size Amazon is using to provide to their delivery carrier.

Question 4

Does it work with iPhone 11?

Accepted Answer

Yes. Beats X earphones are wireless and connect to any device that has Bluetooth capability.

Brand	Beats
Color	Black
Form Factor	In Ear
Headphones Jack	USB
Noise Control	Sound Isolation

BeatsX Wireless Earphones - Apple W1 Headphone Chip, Class 1 Bluetooth, 8 Hours Of Listening Time - Black

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