JR Products (JFE13-A Black Key Lock Gravity Water Hatch

Item seems like it's good durable quality. The issue, it only comes with 1 single key! Also, item not in any sort of package, could very well have been a display item, although in great condition. I'm going to see if I can get a key of this size to duplicate before I bother with the hassle of trying to return it.

I’m not sure why it’s so scratched up. When I received it, the packaging (a bubbled envelope) seemed in tack. It also pops a little every time I open the door on it as if there’s plastic in the way somewhere where it shouldn’t be. I want to like this item, shipping was no issue, and I do need it.. but for $30 I feel like it should come without these issues. Hoping to contact seller and work something out, if not, just a return and refund.