Does the water gush out like a real fountain or flow gently? I need something more subtle or my cat won't use it.

During routine maintenance cleaning of the pump there is a face plate you remove (pops off easily). Underneath is a flat plastic piece with a small 'gate' in the center the water comes through. There is a small adjustable slide on that gate that regulates water flow. I leave that gate wide open on my pet's drinking fountain. A good resource to view is a youtube video by the company that markets the fountains: Pioneer Pet Raindrop Fountain Pump Maintenance 101

Is there a warranty for the pump motor? I received this fountian in early August and the pump is no longer working.

We have found that the impeller which is held in by a magnet can become off balance. There is a quick fix for this problem. If you look on page 9 & 10 of your manual there are instruction on how to take apart the pump. If you no longer have your manual you can go to www.youtube.com and search for Pioneer Pet Pump maintenance and they will show you how to take apart your pump. When you do this and remove the impeller after you put it back in give it a few spins this will help it stay in balance. You should be doing this once a month when you change your filters. If this does not fix the problem please contact us at 866-317-6278 or email tina@pioneerpet.com and we can help troubleshoot the issue that you are having.

I see a few posters have recommended distilled water. Why distilled? Don't you mean filtered water? Doesn't distilled water have a funny taste?

I use the same filtered water to fill it as I drink. I have a Pur filter on my facet which makes the water taste fine. It's the same filtered water I drink and the same filtered water my dog drank before I got the fountain. So when the filter died, I didn't bother replacing it since I only add good water and replace it regularly. Distilled water? I wouldn't want to have to drink that so I wouldn't expect my buddy to drink it either.

How frequently do they recommend to change the filter?

The filter should be changed 1 time per month if you have 1-2 animals and more often if you have more than that. If you have any questions, please contact us at tina@pioneerpet.com

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💧 Elevate your pet’s hydration game with style and silence!

PURITY ON DEMAND - Replaceable charcoal filter guarantees fresh, clean water every sip.
HYDRATION THAT MOVES - Dynamic water flow entices pets to drink more, promoting optimal health.
EFFORTLESS MAINTENANCE - Dishwasher-safe components make cleaning a breeze for busy professionals.
WHISPER QUIET OPERATION - 2-watt silent pump ensures peaceful hydration without disrupting your space.
SLEEK STAINLESS STEEL STYLE - Modern raindrop design complements any contemporary home or office.

This stainless steel Drinking Fountain features a modern raindrop design with a 1.77L capacity, a whisper-quiet 2W pump that circulates and oxygenates water, and a replaceable charcoal filter to ensure fresh, purified water. Easy to clean and dishwasher safe, it’s perfect for cats and dogs aged 3 years and up, combining functionality with sleek aesthetics for the discerning pet owner.

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Pet Type	Cats, Dogs
Product Dimensions	29.21 x 22.86 x 11.43 cm; 1.2 kg
Manufacturer recommended age	3 years and up
Item model number	6023
Item Form	Stick
Colour	Stainless Steel
Size	1.77 l (Pack of 1)
Volume	850 Millilitres
Number of Items	1
Quantity	1
Special features	stainless steel material, raindrop design, charcoal filter
Specific Uses	pet drinking
Batteries required	No
Batteries Included	No
Voltage	12 Volts
Wattage	2 watts
Item Weight	1.2 kg

Pioneer PetDrinking Fountain Raindrop Design, Stainless Steel

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