Just bought this, it has a very strong horrible smell, anyone else experience this

Received a burgundy colored one in Jan 2018 and have used it intermittently for two weeks. There definitely is a chemical smell or outgassing (?) that is coming off of the pad at moderate to higher temperatures. At #1 setting I don't notice it but at #3 (Medium) it is strong enough to make my eyes sting. The odor itself isn't really bad, but that combined with the eye irritation makes me not want to use it. Interesting how this problem seems to have existed for years now. I'm considering washing it but don't want to get into a warranty issue if that doesn't fix the problem. Any history with this out there?

Will this fit a man who wears a xxl shirt?

I wear an XXL shirt with a little room to spare. This product could be a few inches wider to accommodate the width of my shoulders. The unheated edges reach to where my collarbone ends, but the warming part is about 2" short of that. All in all, it's a good product, but just not large enough. They should make an XXL size.

can this pad heat just shoulders or just the back? or does the whole pad heat at the same time?

It is a great pad that heat whole at the same time. We are so happy with it...

It has a two hour automatic cut off. You may roll in your sleep & twist the wire. It doesn't seem like a great idea to sleep with it on, but the 2 hour automatic cut off of power should protect you.

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Description

🔥 Wrap yourself in warmth, not worries!

FREEDOM TO MOVE - Extra-long power cord and digital LED controller with 4 heat settings for personalized, cordless-like comfort
TAILORED XL COVERAGE - Extra-large design targets neck & shoulders for maximum relief
STAY PUT MAGNETIC CLASP - Innovative magnetic closure and weighted edges keep wrap perfectly in place
LUXURIOUSLY SOFT MICROMINK - Super-soft fabric enhances comfort while easing tension
MOIST OR DRY HEAT FLEXIBILITY - Includes sponge for versatile moist or dry heat therapy options

The Sunbeam XL Renue Heat Therapy Wrap in Blue delivers targeted, extra-large heat coverage to neck and shoulders with 4 customizable heat settings. Featuring a magnetic clasp and weighted edges, it stays securely in place while the super-soft micromink fabric ensures soothing comfort. Use moist or dry heat with included sponge, and enjoy easy care with a fully machine washable pad and an extra-long power cord for mobility during use.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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